Job Description

Purpose:
Provide administrative support to both Commercial Sales Manager and the sales teams.
To serve as a point of contact for dealers with queries about products, orders, warranties,
payments, M&R contracts. and provide support for sales representatives.
Key Performance Areas:

• Maintain an Accurate Database of Customer and Prospect Information (CMDW)
• Create customer account
• Change and modify customer accounts
• Add credit limit
• Process Paperwork
• Tax invoice
• Receive tax invoices from dealers and suppliers
• Send invoices to Finance for payment
• Process Good Receive Note (GRN) on SAP
• Follow-up on payments with Finance (Iveco Capital)
• Manage and Submit Invoices to the various Gov department for payment
• Receive credit note requests from the dealer or sales team
• Prepare the credit note
• Obtain signatures from Heads, Financial controller and the sales team
• Handover to finance for processing
• Process Purchase Orders
• Receive requests sales and marketing team
• Process requests from both the sales and marketing team
• Follow-up on the approval process with Commercial Sales Manager, Finance and Purchasing
• Review tender details with the responsible salesperson to determine a tender response strategy
• Ensure that all relevant documentation for the tender is complete and accurate
• Attend tender briefings/ training
• Ensure that all tenders meet all relevant specifications and are compliant with the client requirements
• Assist with managing the tender submission through its entire cycle
• Receive and deal with inquiries from colleagues and clients concerning tenders

Requirements:

• Grade 12
• Diploma/ Degree in Administration, Marketing advantageous
• Excellent communication skills (verbal and written)
• Proficiency in MS Office (MS Excel, MS PowerPoint, MS Word, etc.)
• Excellent time management
• Good administrative skills with special attention to detail
• South African unemployed YOUTH aged between 18 and 34
• Must not have taken part on the YES Programme before

Behavioural competencies:

• Relationship with people Enjoys interacting with people and would feel comfortable communicating with suppliers and customers as well as staff
• Establishes and maintains effective relations with customers and
• gains their trust and respect.
• Thinking styles Evaluate and critically examines information
• Emotions Work under pressure, stay calm and professional always

Competencies:

• Detail oriented
• Possess strong organizational skills
• Verbal and written communication skills
• Multitask and provide excellent customer service

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