Job Description

Job Purpose

Responsible for administrative and operational support to the Head of Sales and Marketing, Marketing Manager and Sales Team. This role is key in ensuring the smooth execution of daily sales activities, maintaining efficient communication with clients and supporting the hotel's overall sales and marketing objectives. The ideal candidate is detail oriented, highly organized and customer focused, with the ability to balance multiple priorities in a fast-paced environment.

Key Performance Areas

Assist the Sales Manager with proposals, contracts, rate loading, and client correspondence Coordinate site inspections, client hosting, and sales event logistics Maintain up-to-date client databases, contact lists, and CRM accuracy. Track sales leads and support pipeline management by updating key sales reports Assist in the coordination and rollout of marketing campaigns, activations, and brand initiatives. Maintain a content calendar and coordinate the delivery of approved marketing assets across digital and print platforms Liaise with designers, printers, and content creators to ensure timely delivery of marketing materials Ensure all marketing and sales materials adhere to POPIA, CPA, and brand guidelines Track and manage image rights, licensing agreements, consent forms, and supplier contracts Maintain an archive of approved marketing materials and audit trails for compliance checks Compile weekly and monthly sales and marketing reports from CRM, Google Analytics, and social platforms Track campaign and event metrics to support ROI analysis Prepare performance dashboards and highlight key trends for management review Schedule internal meetings, take minutes, and track action items Coordinate department budgets, invoices, purchase orders, and supplier payments Maintain an organised system of departmental files, briefs, and contracts.

Education

Grade 12 Diploma in Marketing

Experience

3 years' experience in sales or administrative role - ideally within the hospitality industry Strong organizational and multitasking skills with high attention to detail Excellent communication skills (written and verbal) Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Experience in systems and hotel sales software (Opera) is an advantage Customer service mindset with a proactive approach

Work Conditions and special requirements

Ability to work shifts that meet the operational requirements

Skills and Knowledge

Decision-making Analytical skills High level of accuracy and attention to detail Influencing others Controlling and directing resources Professional communication skills Team player to support multiple leaders Ability to handle confidential information with discretion Adaptability and willingness to take initiative

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.