Job Description

We are looking for an experienced and driven

Sales Agent

with a strong background in the

UK market

to join our dynamic BPO team. The ideal candidate will be skilled in

selling subscription-based products or services

, providing a

high standard of customer support

, and

scheduling appointments

for our client's sales teams to close deals. This role requires a persuasive communicator who thrives in a fast-paced, customer-focused environment.



This position is based in Pretoria East and is an on-site position.

EE: Open

Basic salary of up to R11,500 with a generous commission structure.

Key Requirements:

Experience

: + Minimum

1 year of experience

in outbound sales or telesales, preferably in a

BPO

or contact centre serving the

UK market

.
+ Proven track record in

subscription sales

and/or

appointment setting

.
+ Experience in providing

customer support

to UK clients.

Skills

: + Excellent verbal and written

English communication

skills.
+ Strong persuasion and negotiation skills.
+ Confident with

CRM software

and digital communication tools. (Hubspot)
+ Time management and multitasking abilities.

Personal Attributes

: + Goal-oriented and self-motivated.
+ Professional, empathetic, and customer-centric.
+ Team player with a positive attitude.

Key Responsibilities:

Outbound Sales

: Conduct outbound calls to prospective customers in the UK, promoting subscription services and identifying sales opportunities.

Lead Qualification

: Qualify leads based on predefined criteria and determine their suitability for the client's product/service.

Appointment Setting

: Schedule appointments for the client's sales representatives, ensuring calendars are accurately updated and aligned.

Customer Support

: Deliver a high level of professional customer service via phone, email, and live chat, addressing queries, complaints, and service requests.

CRM Management

: Accurately log and update customer interactions and lead progress in CRM systems. (Hubspot)

Target Achievement

: Meet or exceed weekly and monthly KPIs including sales targets, conversion rates, and appointment quotas.

Collaboration

: Work closely with internal team members and the client's sales team to ensure a smooth handover and follow-up process.

Product Knowledge

: Maintain up-to-date knowledge of the client's offerings, industry trends, and competitor activities. For more information please contact:

Ergasia Placements