Job Description

Job Title: Safari Lodge Duty Manager
Location: Limpopo Province, South Africa
About the Role
My client is seeking an experienced, proactive, and guest-focused Duty Manager to oversee daily operations of a luxury boutique safari lodge nestled within a private game reserve in Limpopo. Situated amidst the natural wonders of the "valley of the elephants" and the Greater Kruger Park area, the lodge offers an immersive wildlife and hospitality experience.
Key Responsibilities

• Act as the senior manager on duty during assigned shifts, ensuring seamless operations across all departments (front of house, housekeeping, food & beverage, activities, maintenance, and reservations)
• Deliver exceptional guest experiences by promptly addressing inquiries, managing complaints, and overseeing guest relations and VIP services
• Monitor, manage, and report on key financial aspects -- including daily cash-ups, inventory control, stock takes, docket processing, and revenue management according to SOPs
• Coordinate housekeeping and maintenance to maintain high-quality standards in guest rooms and public areas
• Supervise and mentor staff with effective leadership, on-the-job training, staff scheduling, performance appraisals, grievance handling, and ensuring compliance with HR policies and labour regulations
• Uphold health, safety, and security protocols -- including hygiene practices, emergency response, fire safety, and evacuation procedures
• Foster strong inter-departmental communication and coordination to enhance operations and guest satisfaction

• Education: Matric (Grade 12) required; Diploma or Degree in Hospitality Management, Hotel Management or related field preferred.
• Experience:

• Minimum 5-10 years of operational experience in safari lodges, luxury lodges, resorts, or similar settings.
• At least 2-5 years in a supervisory or managerial role, preferably handling reservations, housekeeping, or guest services.
• Technical Skills & Knowledge: