Job Description

Key Responsibilities:

Process

? Attending and engaging in RPA project meetings and reviews by contributing domain-specific knowledge and experience.


? Identify candidate business processes suited to Robotic Process Automation.


? Design, model and document RPA Solution Specifications.


? Ensure that business requirements are clearly identified, prioritised and satisfied by appropriate technical and or business process


solutions.


? Provide process solution support to institutionalise RPA initiatives.


? Analyse and make recommendations about improvements to specialist systems, procedures, policies and practices.


? Reviewing and commenting upon business and functional requirement specifications for RPA projects and maintenance.


? Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to


defined problems.


? Influence and communicate across business areas impacted by practice area to minimise resistance and ensure on-boarding of


new thinking.


? Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.


? Proactively identify interconnected problems, determine its impact and develop best fit alternatives, developing best practice RPA


solutions.


? Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation


of change and innovation.

Client

? Ensure customer satisfaction by adhering to quality- and timeline expectations.


? Participate in the specialist practice community and contribute positively to body of knowledge.


? Provide authoritative, specialist expertise and advice to internal stakeholders.

Governance

? Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on


deviations and discrepancies.

People

? Provide specialist know-how, support, advice and practice thought leadership in area of expertise.



Closing date:

09th of October 2025

Successful candidate must be based in Gauteng region.


Employment type:

Hybrid contract position until 31st of March 2026.

This vacancy is open to people with disabilities.

Qualifications and Experience:

? Diploma in Business Analysis or relevant bachelor?s degree.


? 4 - 6 years' experience in a business analysis or similar environment, of which 2 -3 years specialising in RPA solutions.


? Proficiency in process modelling tools.


? Proficient in writing functional specifications.


? Familiar with RPA platforms, in particular Microsoft Power Platform.

Key Skills and Competencies:

? The acknowledgement and assumption of responsibility for actions, products, decisions, and policies within the scope of the role


or employment position.


? Understands a situation, issue, and or problem by breaking it into smaller pieces, or tracing the implications of a situation in a


step-by-step way.


? The ability to take all relevant details into account to ensure that a task is completed to required standards.


? The ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying


issues in complex situation.


? The ability to formulate new concepts based on information gathered.


? Degree to which one possesses definitive technical and or fundamental understanding of the business.


? Must be able to systematically identify, analyse and resolve existing and anticipated problems to reach optimum solutions in a


timely manner.


? Ability to be considerate for self and others.


? Firm belief in the reliability, truth or ability of someone or something.


? Build diverse and inclusive workplaces where decisions, practices, processes and transactions are transparent and fair.


? The quality of being upright, truthful, sincere and freedom from deceit or fraud. Guided by values, ability to demonstrate moral


judgement and doing the right thing consistently.


? Activities, tasks and practices associated with obtaining and using high level of knowledge in business areas, functions and


products.


? Ability to determine trends from raw data in various aspects of work at SARS.


? Contribution to improving operational efficiencies, incl. re-evaluation of processes, policies, procedures and provision of


recommendations to enhance operational efficiency.


? The knowledge and interpretation of relevant functional policies and procedures.


? Fundamentally rethinking and redesigning business processes, to obtain sustained improvements in quality, cost, service, lead


time, flexibility and innovation.


? Contributions to improving the operational efficiencies within the team, including re-evaluation of processes and provision of


recommendations to enhance operational efficiency.


? Ability to create reports for various SARS stakeholders as relevant, in a lucid and effective manner, keeping in mind the purpose


of the reports.