Job Description

We are seeking a detail-oriented and proactive RMA Clerk to manage the registration, assessment, and repair of items returned by customers, while coordinating direct sales order execution and communications with customers and suppliers. The ideal candidate will have at least 5 years of experience in a production environment, be proficient in Microsoft Office, and possess strong written and verbal communication skills. You should be able to work effectively under pressure, handle multiple tasks, and maintain a professional and calm demeanor, supported by a Matric Certificate and a Business Administration Diploma or equivalent.
Skills and Experience
What you'll do:

• Function related experience: at least 5 years in a similar production environment
• The ability to fit into the high-pressure yet humble culture of our environment
• Registering items returned by customers for repair on the RMA registration system
• Managing the process of assessment and repair of returned items
• Providing quotations to customers for repairs and/or replacements as relevant
• Administration of the execution process for direct sales orders (i.e. sales orders that do not require manufacturing)
• Communications to customers and suppliers in support of the execution of direct sales orders
• Following up with suppliers on delivery
• Arranging for product delivery from suppliers and to customers
• Delivery forecasting to the production manager on completion dates of sales orders

Your Expertise:

• Proficient in Microsoft Office applications
• Proficient in written and verbal communications
• Function related experience: at least 5 years in a similar production environment
• The ability to fit into the high-pressure yet humble culture of our environment
• Other experience/qualities:
• Ability to be flexible and to learn new skills
• Ability to handle pressure within rigid timescales
• Ability to be calm under pressure from customers and suppliers

Qualifications:

• Matric Certificate
• Business Administration Diploma/Degree or the equivalent

Personal Attributes:

• Ability to communicate effectively with team members and customers.
• Ability to be flexible and to learn new skills
• Ability to handle pressure within rigid timescales
• Ability to be calm under pressure from customers and suppliers

Other
Other information applicable to the opportunity:

• Permanent position
• Location: Pretoria

Why work for us?
Connected Industrial Eco-systems:
The organisation provides Industrial OT solutions to drive sustainability of our communities. With a community of specialist OT system integrators who span across all industry segments in Sub Saharan Africa and OEM partnerships we are able to Design and Build as well as Optimize Industrial connectivity. Connecting people with trusted information and insights to drive responsible use of the world's resources.
One of the leading Tech companies in the country:

• The organisation fosters an inclusive work culture, we collaborate and solve together.
• Great career development , an opportunity to work on great technology which creates value for our communities.
• Values based organisation , with bold and courageous people centred leadership.
• Opportunity to harness your skills and be innovative.

iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.

Skills Required