Retention Consultant
Job Description
Compliments
Expected Behaviour: "3 Compliments
"
Cancellation Ratio
Expected Behaviour: Target 4% ( Cancellations as a percentage to calls taken
SQA
Expected Behaviour: 85% accuracy Compliance Score below 5
Quality Assurance Alerts
Expected Behaviour: "Target less than 5%
"
Finding a Better Way
Expected Behaviour: Innovative Idea's to improve perfomance of the teams, department, processes and systems
Personal Development Plan Implementation (Own)
Expected Behaviour: Must have documented PDP plan, individual follow and progress is consultants responsibility. TM to support where applicable
Adherence
Expected Behaviour: Target 95%
Immediate Deductions
Expected Behaviour: Target 35 per month
We Hear You
Expected Behaviour: WHU Target of 9,2
Time Management
Expected Behaviour: Target less than 5%
Absenteeism
Expected Behaviour: Target less than 5%
Save Ratio
Expected Behaviour: Target 70% Save Ratio
WFM Stats - Occupancy
Expected Behaviour: Target Occupancy - 48%
Nett Amendments
Expected Behaviour: Net Amendments R2 500
Number of Cancellations
Expected Behaviour: Nr of Cancellations 25
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Job Detail
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Job IdJD1272862
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGauteng, South Africa
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EducationNot mentioned