Job Description

Restaurant Supervisor

Job Purpose:

To supervise and coordinate all front-of-house operations, ensuring exceptional customer service, smooth daily service flow, and efficient team performance in line with the restaurant's standards.

Key Responsibilities:

Staff Supervision & Leadership

Supervise waiters, hosts/hostesses, bar staff, and other front-of-house employees. Assign daily duties and oversee shift rosters. Provide on-the-job training, coaching, and performance feedback.

Customer Service

Ensure guests receive prompt, professional, and friendly service. Handle customer complaints, feedback, and special requests. Maintain high service standards during peak hours.

Operations Management

Oversee dining area setup, cleanliness, and ambience. Manage reservations, waiting lists, and seating efficiency. Ensure compliance with health, safety, and hygiene standards.

Financial & Administrative Duties

Supervise cash handling and POS operations. Monitor sales performance and assist with daily reports. Help reduce wastage and control operating costs.

Team & Service Support

Motivate staff to achieve service and sales goals. Assist staff during busy service periods. Communicate effectively between front-of-house and kitchen teams.

Skills & Competencies:

Strong leadership and people management skills Excellent communication and customer service abilities Ability to handle pressure and resolve conflicts calmly Good organizational and time-management skills Knowledge of food safety, hygiene, and service standards Proficiency with POS systems and basic reporting

Qualifications & Experience:

Matric / High school diploma Minimum 3 -5 years' experience in a supervisory or senior front-of-house role within a restaurant/hospitality environment Experience in staff training and performance management Strong understanding of restaurant operations and service standards GAAP experience is mandatory

Working Conditions:

Shift work, including evenings, weekends, and public holidays Standing/walking for extended periods Fast-paced environment
If you meet the above requirements please whatsapp

Elaine on 0844333557 or email elaine@maharajasspices.co.za.

Please note that this role is in KZN Waterfall in a busy mall.

Job Type: Full-time

Work Location: In person