Our client, a hotel based in Randburg is looking for a Restaurant Manager. Responsibilities:
Demonstrate through knowledge and ability the execution of the service steps - greeting guest, taking order, serving of food, wine etc. during operating hours.
Sense guest needs and quickly respond to maximum satisfaction (i.e., service co-ordination and timely execution).
Co-ordinate resources for 'special events.
Confidently recommend wine selection to match menu items and guest preferences.
Be vigilantly attentive to service details and product quality.
Detect fraud and illegalities and reports immediately.
Ensure a safe workplace by identifying hazards and taking corrective action.
Instruct employees on specific safe work practices (e.g., use of proper footwear, cleaning up after spills and emergency evacuation).
Maintain compliance with ministry of Health and follow up and make sure that the employees have an updated health card.
Ensure that the Restaurant/Bar and Back of House area is cleaned throughout the day.
Ensure a very high standard of cleanliness throughout the areas of responsibility, including all the pertinent equipment.
Respond properly in any hotel emergency or safety situation.
Develop and implement with the Executive Chef, the Director of Outlets and the Director of Food and Beverage, methods for controlling wastage.
Schedule employees in accordance with labour standards and business levels.
Revise schedules appropriately to control labour costs.
Instruct employees on proper equipment storage and handling to minimise breakage of china and glassware, and misuse of linen and silverware.
Communicate with the Executive Chef, the Director of Outlets and the Director of Food and Beverage all deviations from standard portion size and method of preparation.
Review monthly beverage and operating stock counts for Flames and establish necessary actions to correct negative variances as applicable
Quickly assess guests needs and flexes style appropriately.
Build and maintain guest rapport throughout service.
Remains calm, composed and in control even in unusual situations.
Effectively handle guest complaints and compliments.
Project a positive, professional, and friendly image to the guests and employees.