Job Description

Job Summary Description:
Operational Leadership

• Manage all aspects of daily shop operations in line with systems and brand standards.
• Ensure all products and service offerings meet quality, presentation, and consistency expectations.
• Oversee cash handling, stock control, and daily reporting.
• Maintain a clean, safe, and efficient environment for both staff and customers.

Team Leadership

• Recruit, train, and lead a motivated and positive team.
• Schedule and manage staff shifts to ensure optimal coverage and performance.
• Foster a culture of teamwork, respect, and accountability.
• Conduct regular performance feedback and support staff development.

Customer Experience

• Ensure every customer receives friendly, professional, and personalized service.
• Handle customer feedback and resolve issues swiftly and positively.
• Lead by example on the shop floor -- greeting, serving, and connecting with customers daily.

Community Engagement & Growth

• Build relationships with local businesses, schools, and community groups.
• Organize small events, promotions, and activations to keep the shop exciting and relevant.
• Identify local marketing opportunities and collaborate with Head Office on initiatives.

Business Administration

• Monitor sales performance, costs, and profitability.
• Implement systems and procedures to improve efficiency and consistency.
• Report weekly to the Franchise Owner / Area Manager on performance and progress.

Requirements:

• 3+ years in a supervisory or management role within hospitality, retail, or food service
• Proven ability to manage staff, stock, and financial controls
• Experience with event planning or community marketing (advantageous)
• Matric (Grade 12) required; tertiary qualification in Business, Hospitality, or Management preferred

Please note only candidates that meet the minimum requirements will be considered.
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