Job Description

RESTAURANT GENERAL MANAGER -- CONSTANTIA

Immediate Start | 250 Covers Per Service

We're looking for a GM who can run a serious, high-volume Constantia operation without breaking a sweat. Someone sharp, organised, unflappable and absolutely on top of their game.

You need to:

Own beverage costs, stock control and weekly financial reporting Lead and motivate a large team with firm, confident management Be fully computer & POS literate Run service calmly, controlled and guest-focused Manage suppliers, ordering, cash-ups and problem-solving in real time Maintain standards, systems and consistency across every shift

YOUR OWN, RELIABLE TRANSPORT. NON-NEGOTIABLE!

If you can handle 250 pax services, manage people well and keep the engine running smoothly from open to close, we want to meet you.

JOB DESCRIPTION

ROLE OVERVIEW

The Restaurant General Manager is responsible for the full operational, financial, and service performance of the restaurant. This role requires a highly organised leader with strong financial acumen, exceptional people management skill, and the ability to maintain standards, systems, and consistency in a fast-paced, high-demand environment.

KEY RESPONSIBILITIESO

Operational Leadership

Oversee daily FOH operations, ensuring smooth, efficient, and consistent service. Maintain high standards of guest experience, service delivery and hospitality culture. Manage all opening and closing procedures, shift management and floor control. Ensure the restaurant runs effectively during high-volume services (250+ pax). Uphold and enforce all SOPs, checklists, hygiene and compliance requirements.

Financial & Administrative Control

Oversee beverage cost management, stock control, ordering, and supplier relations. Conduct and verify weekly stock takes, variances, and purchasing reports. Manage labour budgets, weekly schedules, leave planning, and payroll inputs. Handle cash-ups, POS reporting, reconciliations, and daily financial accuracy. Compile weekly and monthly operational and financial reports for management.

People & Performance Management

Lead, train, and develop the FOH team, setting expectations and driving accountability. Enforce performance standards, discipline, and HR processes when required. Build a positive, professional team culture with strong communication and trust. Resolve staff issues, conflicts, and operational challenges quickly and decisively.

Guest Experience

Maintain a visible, calm, confident presence on the floor during service. Handle guest feedback, complaints, and special requests professionally. Ensure a consistently elevated dining experience aligned with brand standards.

Systems & Technical Skills

Fully literate in POS systems, inventory software, and basic financial tools. Strong computer literacy across email, spreadsheets, reporting programs, etc. Ability to understand and manage restaurant data, KPIs, and performance metrics.

KEY COMPETENCIES

Strong leadership and team management Excellent communication and interpersonal skills High attention to detail and consistency Financial literacy and analytical thinking Ability to perform under pressure Strong problem-solving and decision-making ability Professionalism, maturity, and accountability Service-driven mindset with guest-focused execution

EXPERIENCE REQUIRED

Minimum 5 years management experience in a high-volume restaurant. Proven track record managing 200+ pax services. Solid experience with stock control, costing, and financial reporting. Strong operational leadership and staff management history. Authentic contactable references
Job Types: Full-time, Permanent

Application Question(s):

SOUTH AFRICAN CITIZEN
Education:

Diploma (Required)
Language:

FLUENT ENGLISH (Required)
License/Certification:

CODE 08 DRIVERS LICENSE (Required)
Work Location: In person