Job Description

Location: Garden Route Region
Initial Deployment: KFC Voorbaai (Initial Training at Voorbaai or Heiderand)
Future Scope: Heiderand, Kwanonqaba, Plettenberg Bay, George, Oudtshoorn
Overall Purpose of the Position:
The purpose of this role is to manage a restaurant within the policies and guidelines of the company to build a great team, ensure customer satisfaction and profit maximization. The Restaurant General Manager (RGM) will perform hands-on work to train and develop employees, respond to customer service needs, and model appropriate behaviours in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence.
This role forms part of a structured succession pathway, starting with a supervised training phase at Voorbaai or Heiderand before assuming full RGM responsibilities. Successful progression depends on passing all required training modules and certification assessments.
Key Performance Areas (KPAs) & Responsibilities include, but not limited to:
Build People Capability

• Facilitating restaurant training programmes and onboarding for all restaurant staff to company standard to enable them to maximise performance and realise their career potential.
• Coaching on the floor; give regular feedback, recognition and corrective guidance to sustain high performance.
• Engagement & retention: Creating a positive work environment; implement fair practices and processes, growth pathways and recognition.
• Performance management: Setting goals, conducting reviews, and addressing performance/IR matters promptly.
• Recruitment and maintaining Bench strength: Recruiting, Developing Operational Leaders and maintaining a healthy bench of developed and capable team members.

Performance Indicators: Employee Engagement Score, Bench Strength & Internal Promotions & Training Completion & Certification
Deliver a Consistent Customer Experience

• Ensuring CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product Quality, Speed of Service) and brand standards are consistently met by the restaurant team, exceeding customer expectations and achieving audit/compliance standards.
• Forecasting inventory, sales and staffing; develop staffing plans; manage food and supply orders to balance cost efficiency with operational needs
• Guiding Restaurant Manager (RM) in effective deployment planning; address obstacles during peak trading
• Tracking, analysing, and identifying root causes of customer complaints, performance, and operational variances; develop SMART action plans or continuous improvement plans with the Area Coach (AC) to address issues and sustain standards.
• Planning and executing restaurant marketing initiatives; ensuring effective execution of promotions to build traffic and grow sales.
• Driving Customer-Focused Culture by setting the tone for a "customer-first" mindset, recognizing great service, reinforcing hospitality behaviours, and holding all staff accountable for delivering a superior customer experience.

Performance Indicators: CHAMPS/ROCC Audits, Customer Complaint Resolution Rate & Operational Routine Compliance
Grow the Brand, Sales and Profits

• Ensuring the team delivers strong sales performance, operating efficiency, and consistent business results.
• Managing staffing, inventory, cash handling, and other controllables while reviewing financial reports and take corrective actions to protect margins and drive cost efficiency.
• Ensuring restaurant facilities and equipment are maintained to brand standards through preventive maintenance and timely upgrades.
• Accurately complete forecasting, budgets, and action planning to deliver business results.
• Supporting and executing new company initiatives and track results, ensuring effective rollout and adoption by the team.

Performance Indicators: Sales Growth vs Budget, Restaurant Profitability & Brand Initiatives Executed Success
Ideal Requirements

• Minimum Grade 12 / Matric
• Advantageous: Tertiary certification and/or Diploma in supply chain, Hospitality, or related field
• Essential: 3-5 years' management experience in a Quick Service Restaurant (QSR), retail or hospitality environment with proven ability to lead large teams and manage multiple shifts.
• Ability to interpret and act on P&L statements, manage budgets, control labour, food costs, and other controllables
• Proficient with MS Office (Word, Excel, PowerPoint, Outlook) and comfortable using POS systems and operational reporting tools
• Excellent understanding of CHAMPS, food safety, health & safety compliance, and operational excellence in a high-volume environment.
• Passion for coaching, mentoring, and succession planning to foster growth and leadership within your teams
• Willingness to work shifts, evenings, weekends and public holidays in line with business needs.
• Flexibility to work at any Restaurant within region based on business needs

Key Personal Inherent Characteristics

• Customer service oriented with ability to cultivate and sustain a "customer-first" culture.
• Leadership and team-building skills with excellent interpersonal and communication abilities.
• Conflict resolution and effective problem-solving skills.
• Results-driven with high accountability and resilience under pressure.
• Operational excellence in fast-paced environments with high attention to detail
• Effective time management, planning, and organizational skills.
• Passion for developing people and fostering a positive team culture.

Important Information for Candidates

• Initial Training: All successful candidates will undergo a structured training program at Voorbaai or Heiderand for 6-9 months.
• Passing Requirement: Progression to full RGM level requires passing all training assessments. Failure to do so may affect continued employment.
• Mobility Requirement: Post-training, placement may occur at any South Cape restaurant based on business needs.
• Succession Plan: Typically, 1-3 months depending on performance, readiness and business needs.

Join Our Team at TradeOn!
Please include the job title in your application
If you have not received a response within one month, your application was most likely unsuccessful.
TradeOn SA reserves the right to withdraw this advertisement and not fill the above-mentioned vacancy at any stage during the recruitment process.
Meeting our employment equity goals will be acknowledged during the recruitment process.
Why Join Us

• Transparent career pathway from Trainee RGM to RGM.
• Structured training and certification support.
• Opportunities for growth across multiple locations and area leadership growth.

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