Job Description

Main Purpose of the Position:

• To achieve employee P & L, customer, profit, and sales targets and maintain restaurant operational excellence in accordance with Company policies and procedures through team management.

Key performance areas:

• Achieve Set standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
• Forecast and schedule labour by shift and create a deployment plan to control labour costs and still meet the needs of the business.
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds.
• Implement restaurant training programmes for all staff to enable them to maximise performance and realise their career potential.
• Support and demonstrate Brand Cultures acting as a role model and providing leadership, as necessary.
• Manage cost controls in accordance with company policy and procedures, directing the activities of employees in meeting targets placed on controllable, maximizing sales, operating efficiency and profitability.
• Ensure that the training and development of employees is to company standards, and initiate action where necessary to ensure that all employees meet the standards of performance required.

Skills & Competencies required:

Language:

• Excellent command of the English language
• Strong communication skills on various platforms e.g. telephone, e-mail etc.

Numerical:

• Strong numeracy skills
• Basic understanding of financial information
• Able to use available resources to assist Management to make informed decisions about operating a profitable store.

Computer literacy:

• Intermediate MS Office skills (Teams, Excel, Word)

Cognitive competencies:

• Planning and Organizing
• Coaching
• People Development
• Delegate and follow-up
• Time management
• Excellence orientation
• Accountability dependability
• Goal setting
• Customer orientation

People skills:

• Demonstrate belief in people by treating each person on their team fairly and with respect
• Recognise Team members frequently using CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service) and encourages them to recognize each other.
• Coach and support Team Members and train them to do their jobs well.
• Assist Management with the facilitating team meetings when required.
• Demonstrate 'TEAMWORK' by helping Team Members with their work, cross training them, effectively resolving their concerns and holding regular team meetings
• Drive Bench Planning (including, where relevant, succession planning) and maintain appropriate staffing levels to meet business needs.
• Administer progressive discipline as needed, ensures compliance with all statutory regulations and in-house Company policies and procedures.
• Encourage positive teamwork
• Ensure that all staff receives a comprehensive induction, including training on safety aspects.
• Ensure that Team Member turnover and stability targets are achieved through a focused employee relation strategy
• Ensure that team members feel safe at work
• Ensure that team members understand and know what is expected of them
• Ensure that team members have the right and enough uniform.

Customer competencies:

• Drives CUSTOMER MANIA by role modelling and teaching Team Members to achieve 100% compliance audits
• Removes barriers preventing Team Members and restaurant management team from delivering CUSTOMER MANIA
• Demonstrate leadership by handling customer concerns on the spot and by helping Team Members resolve customer concerns.
• Demonstrates a sense of urgency that ensures customer satisfaction
• Achieve required standards by ensuring that all employees are focused on exceeding customer expectations for cleanliness, hospitality, accuracy, maintenance, product and speed of service.
• Handle customer complaints effectively with the intention to ensure returned business and further exceeding customer expectations

Profits & Sales competencies:

• Use BSC (balance score card), P & L and appropriate reports to analyse the business and establish tactics for improvement.
• Effectively communicate profitability goals and BSC (balance score card) results to the restaurant team
• Ensure that the cash handling and restaurant banking procedures are adhered to.
• Ensure that all restaurant resources such as labour, products, supplies and equipment are at correct levels to minimise additional costs to meet varying volumes of business
• Maximize restaurant profit performance by monitoring cost of sales, labor costs, controllable expenses to ensure that they are in line with targets set
• Investigate deviations regarding costs and expenses and devise an action plan to rectify
• Ensure that the correct levels of supplies are ordered, deliveries are checked, and stock levels are monitored.

Experience required:

• Minimum of 3 years in a similar role; fast food industry will be an advantage.

Minimum Qualification required:

• Grade 12 or equivalent qualification
• Tertiary qualification an advantage

Basic Requirements:

• Must be able to work shifts, public holidays and weekends due to the nature of the industry
• Reliable, honest and hardworking and MUST have contactable references.
• Clear criminal record
• Must be contactable 24/7 by means of a reliable cell phone.
• Own transport will be an advantage with a valid driver's license.
• No criminal record

Important Notes:

This job profile is subject to change and/or be altered to be in line with the requirements of the position that may vary from time to time and the employee will be duly informed of such amendments and/or changes and/or alterations made.

The employee may be required to perform duties from time to time that is not specified in the job profile, depending of the nature of work and requirements by the company.

The job profile is linked to individual performance reviews and/or appraisals, competency assessments and development plans

We as a company are committed to Diversity, Equity, Inclusion and Belonging and will make an appointment in line with these points

Rohloff Group