Job Description

Job Summary
SPA MANAGER
KNYSNA (Garden Route) - Western Cape (South Africa)
START: A.S.A.P / 01 July 2025
REPORT TO: Director / HR Director
HOURS & SHIFTS:

• Hospitality Hours & Shifts standard including major holidays
• Flexibility is key
• Night Shifts when operationally required

SALARY & COMPANY BENEFITS:

• R25,000 - R35,000 per month (Based on relevant experience desired in this role)
• Company Incentive programs

MINIMUM REQUIREMENTS: * Matric

• Hospitality related qualification (Tourism / Food & Beverage / Business Administration)
• Minimum 2 Years experience in Luxury Hospitality & Tourism sector
• Expertly groomed and highly presentable
• Familiar with all the duties and relevant procedures of Reservations in a Hotel / Cruise Ship
• Must be confident and skilled in OPERA - non neg.
• Excellent command of English (speak & write) - we deal with primarily international guests
• Organized, mature, confident and strong leadership qualities
• Be based in Knysna or willing to relocate (at own expense)
• Own car & valid driver license
• Experience leading a team in hospitality, travel, or tourism services
• A track record in setting and meeting sales or performance targets

SOFT SKILLS & ABILITIES: * A confident team leader with a guest-first mindset and high service standards

• Comfortable balancing operational structure with daily team management
• Passionate about training and equipping your team to succeed
• Proactive, solutions-oriented, and able to manage pressure calmly and efficiently
• Able to do general currency conversions / understand the exchange rate

SUMMARY OF DUTIES:

• Pro-active involvement and Management of the sales and reservations of all properties in our chain through all direct channels available.
• Stay up to date of present and future room occupancy rate
• Maintain a high level of destination knowledge and tourist information.
• Assist the revenue manager with reporting where applicable
• Opening Rooms on availability grid in order to accommodate reservations
• Compiling and maintaining of departmental SOPs.
• Financial knowledge - know which payments and bookings are outstanding before arrivals
• HR Duties including department recruitment, onboarding, induction & exit
• Meet deadlines
• Work towards set targets

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