Job Description

Craft Tailored Travel Experiences at a Premier Knysna Retreat
Reservations & Guest Services | Hospitality & Tourism | Based at Pezula Nature Retreat
About Our Client
My client is a prominent South African tourism and hospitality group known for delivering elevated guest experiences and maintaining exceptional service standards. With a focus on employee growth and a culture rooted in excellence, the group operates some of the country's most sought-after destinations.
The Pezula Nature Retreat in Knysna offers an idyllic setting of indigenous forests and ocean views, blending luxury with nature. It's a space designed to create lasting memories for guests through personalised service, world-class amenities, and a tranquil atmosphere.
The Role: Reservations Support Manager
As the Reservations Support Manager, you will be based at Pezula Nature Retreat and play a key role in curating unforgettable guest journeys. You'll manage travel arrangements and bespoke itineraries, acting as a trusted liaison between the client and the experience. This is a hands-on, guest-facing role focused on crafting personalised, seamless, and inspiring travel encounters from first contact to farewell.
Key Responsibilities
Coordinate and confirm guest travel arrangements and tailored itineraries
Research and recommend travel services, destination options, and experiences
Liaise with clients, suppliers, and internal teams to ensure service excellence
Prepare documentation and communicate relevant procedures and customs
Troubleshoot and resolve any issues that arise pre-, during, or post-travel
Promote and sell travel packages that align with guest needs and expectations
Maintain booking records and updates using Opera and other systems
Assist with guest inquiries, changes, or special requests
Provide support during high-volume periods, including after-hours where necessary
About You
Matric (Grade 12) is essential; tertiary qualifications in hospitality or tourism are advantageous
2+ years of experience in travel planning, reservations, or trade/hospitality support
Proven proficiency in Opera (minimum 2 years' experience)
Excellent communication, coordination, and client service skills
Able to multitask, problem-solve, and maintain composure under pressure
Competent in Microsoft Word and Excel
Flexible availability during peak seasons and high-demand periods
Additional languages anda diverse travel background are strong advantages
If you're passionate about delivering exceptional guest experiences in a nature-rich, luxury settingand have the skills to make every journey smooth and this could be your next adventure.