Job Description

Are you passionate about hospitality and reservations, with an eye for detail and a drive for excellence? An established and highly regarded hotel is seeking a FIT Reservations Specialist to join their team. This is an exciting opportunity for someone with a strong reservations background to ensure maximum guest satisfaction while optimizing revenue.
Please kindly apply here or forward your CV to
Key Responsibilities
Handle phone and email enquiries regarding reservations
Process reservations, including cancellations and changes, accurately and efficiently using Opera
Update booking systems with new reservations and amendments
Manage and update all channel bookings with the correct information as received via email
Ensure detailed billing instructions are accurately captured
Monitor room availability and manage overbooking situations effectively
Ensure all special requests and requirements are accommodated
Prepare reservation activity reports
Deliver exceptional customer service to all clients
Stay informed about hotel activities and offerings, proactively upselling to guests where possible
Resolve reservation-related issues or complaints professionally
Assist with administrative tasks as required
Support the hotel in achieving prescribed monthly targets, maximizing booking revenue, and preventing unnecessary revenue loss
Demonstrate a collaborative and supportive team ethic
Requirements
Matric certificate
Hotel diploma or degree advantageous
Minimum of 3 years' experience in a similar role within a busy, high-demand environment
Basic understanding of revenue management and yield management principles
Basic accounting knowledge
Computer literate (MS Office, Opera essential)
Experience with GDS operating systems and website intranets
Willingness to work various shifts as required
Competencies
Reliability and adaptability
Strong commercial drive
Excellent attention to detail
Ability to work well under pressure
Strong verbal and written communication skills
Customer-focused and a team player
Effective planning and organizing abilities
Sound decision-making and judgment
Solid product knowledge of hotel services
What's on Offer
An empowering and supportive work environment
Competitive remuneration package, including retirement benefits
21 working days leave per annum
Ongoing training and development opportunities