Reservations & Revenue Manager Luxury Hotel Stellenbosch
Job Description
Oversee all aspects of the reservations process, ensuring a seamless guest experience from inquiry to confirmation;
Manage and lead the reservations team, providing coaching, training, and motivation;
Maximize room revenue through strategic inventory management and collaboration with the Lodge Sales Manager and external stakeholders;
Ensure accurate data management, reporting, and system maintenance on Protel Air;
Maintain high standards of guest service, ensuring personalized communication and attention to detail;
Handle VIP bookings, special requests, and problem solving with professionalism;
Managing all incoming emails, phone calls and messages as required and ensure all guests receive the best service possible;
Work closely with other Heads of Departments;
Attend meetings, write reports and provide feedback as required.
Grade 12 and relevant tertiary qualification;
3+ YEARS RESERVATIONS MANAGER EXPERIENCE;
EXPERIENCE IN LUXURY/5ENVIRONMENT PREFERABLE;
Strong leadership, communication, and people management skills;
Knowledge of revenue management principles and systems;
Proficiency in hotel booking systems (e.g., PROTEL AIR or similar)
Exceptional attention to detail and organizational abilities;
Guest-focused with excellent interpersonal skills;
Ability to work under pressure in a fast-paced luxury environment;
Experienced in MS Office and Excel;
Availability to work within opening hours (e.g. public holidays, weekends as required)
Between 5 - 7 Years
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Job Detail
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Job IdJD1520276
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, WC, ZA, South Africa
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EducationNot mentioned