Job Description

Job Summary
Reservations Manager | Luxury Hotel | Cape Town
Salary: R40,000 - R45,000 (Negotiable depending on experience) | Live-in position
Kendrick Recruitment is currently seeking an experienced Reservations Manager to join a prestigious luxury hotel group based in Cape Town. This is a key leadership role responsible for overseeing the full reservations function, ensuring a seamless booking process, maximizing revenue, and delivering a superior guest experience.
Minimum Experience and Qualifications:
Tertiary qualification, preferably in Hospitality Management or a related field
Minimum 7 years of experience in the hospitality industry, with at least 2 to 3 years in a similar reservations management role at a five-star property
Strong operational and technical knowledge of reservation systems
Key Responsibilities:
Oversee daily operations of the reservations department to ensure efficient, accurate bookings
Manage a team of reservation agents, offering support, training, and guidance
Maintain a well-organized and efficient administrative system within the department
Ensure accurate guest database management for effective communication and guest history tracking
Take full accountability for the performance of reservations across all properties
Ensure smooth and error-free use of the reservation systems, including data input, updates, and reporting
Handle guest inquiries, resolve booking issues, and ensure guest satisfaction
Implement strategies to optimize occupancy and maximize revenue
Assist the Group Revenue Manager with daily tasks and departmental reporting
Monitor and analyze reservation trends, providing regular reports to management
Communicate current promotions, packages, and booking incentives across all relevant departments
Collaborate with internal and external departments to ensure a cohesive guest journey
Stay updated with industry trends, tools, and best practices to drive continuous improvement
Ideal Candidate Profile:
Exceptional leadership, problem-solving, and organizational skills
Detail-oriented and able to work in a fast-paced, high-pressure environment
Proficient in hotel reservation and property management systems
Excellent communication skills, both written and verbal
Results-driven with a proactive and guest-centric mindset
If you are ready to step into a dynamic role at one of Cape Town's most respected luxury properties, we would love to hear from you. Apply now by submitting your CV.
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