Reservations And Revenue Manager
Stellenbosch, Western Cape, South Africa
Job Description
This role is perfect for an experienced and service-driven Reservations Manager to lead the Reservations Department of their prestigious 5-star luxury hotel. A very exciting opportunity for a dynamic individual with a passion for luxury hospitality and proven track record in managing reservations for high-end properties.
REQUIREMENTS:
- Grade 12 and relevant tertiary qualification, with 3+ years Reservations Manager experience (within the luxury/5* environment strongly preferred).
- Strong leadership, communication, and people management skills.
- Proficiency in hotel booking systems (e.g., Protel Air or similar), as well as experienced in MS Office and Excel.
- Knowledge of revenue management principles and systems.
- Exceptional attention to detail and organisational abilities.
- Guest-focused with excellent interpersonal skills.
- Ability to work under pressure in a fast-paced luxury environment.
- Availability to work within opening hours (e.g. public holidays, weekends as required).
- Manage and lead the reservations team, providing coaching, training, and motivation.
- Oversee all aspects of the reservations process, ensuring a seamless guest experience from
Lodge Sales Manager and external stakeholders. * Ensure accurate data management, reporting, and system maintenance on Protel Air.
- Handle VIP bookings, special requests, and problem solving with professionalism.
- Managing all incoming emails, phone calls and messages as required and ensure all guests
This is a live-out position.
Skills Required
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Job Detail
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Job IdJD1506205
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationStellenbosch, Western Cape, South Africa
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EducationNot mentioned