Job Description

Location: Remote (South Africa)
Type: Permanent, Full-Time
Salary: Competitive Based on skills and experience
Leave: 21 days annual leave
Start Date: ASAP
Website:
Are you calm under pressure, tech-savvy, and passionate about helping others even in the middle of the night? If youve worked in healthcare or social care, and are ready to bring your experience into a fully remote role supporting care teams in the UK and Australia, Contesto wants to hear from you!
Were looking for exceptional individuals to join our growing team of Support Centre Officers, who provide vital out-of-hours support to care providers. Whether youre a former care manager, senior carer, team leader, nurse, or someone with strong understanding of how care works this is your opportunity to make a meaningful difference while working from the comfort of your home.
What Youll Do:

• Handle inbound and outbound calls from carers, service users, families, and healthcare professionals.
• Manage emergency and urgent situations with confidence, common sense, and professionalism.
• Use and navigate a wide range of care management systems and digital platforms (full training provided).
• Accurately log issues and coordinate solutions on behalf of our client care providers.
• Provide calm and reassuring support to elderly, disabled, and vulnerable people often in stressful or sensitive circumstances.
• Support our UK team during primary hours: 5pm 9am (UK time), MondayFriday, plus 24/7 weekend and British bank holiday coverage.
• Occasionally assist with daytime tasks such as rota support, back-office admin, and auditing.

Why Join Contesto?
At Contesto, we support the care sector behind the scenes, ensuring providers never have to face out-of-hours challenges alone. Youll work with a passionate, friendly, and committed team across time zones that values your experience and supports your growth.
We offer:

• A competitive salary based on your qualifications and experience
• Full training and ongoing support
• The chance to work remotely and independently
• Opportunities to make real impact in the care sector across the UK and Australia
• A flexible, collaborative team culture with a strong support network

How to Apply
If youre ready to take the next step in your social care career remotely then wed love to hear from you.
Please submit:

• Your CV
• A short cover note explaining your care experience
• Confirmation that you have a quiet workspace, reliable internet, and SARS tax registration

Were excited to welcome new team members who share our commitment to compassion, communication, and care no matter what hour of the day or night.
What Youll Need:

• A quiet, private workspace at home, fast fibre internet, a suitable laptop, and a quality headset.
• Experience in the health or social care sector ideally in a leadership, supervisory, or clinical role.
• The ability to multitask, remain calm under pressure, and think clearly and quickly.
• A professional, clear and friendly phone manner both with care staff and service users.
• Tech confidence ability to learn new systems, apps, and workflows quickly.
• Fluency in spoken and written English (excellent communication is essential).
• Willingness to work at least alternate weekends, and ideally more.
• Proof of tax registration with SARS in South Africa (required for employment).