Job Description

Support Centre Administrator (Remote Nights, Weekends & Bank Holidays)
Location: Remote (South Africa)
Shifts: Nights, Weekends & UK Bank Holidays
Type: Permanent, Full-Time
Salary: Competitive Based on skills and experience
Start Date: ASAP
Website:
Do you have hands-on experience in care and confidence working with systems, admin tasks, and call handling?
At Contesto, we provide round-the-clock call-handling and support services for care providers across the UK and Australia. Were hiring Support Centre Administrators who bring together both of these skill sets practical care knowledge and strong administrative ability to help us deliver essential support during night shifts, weekends, and bank holidays.
If youve worked directly in care and youre used to managing information, handling calls, and working with care systems, this could be the perfect remote role for you.
What Youll Do
Answer and manage calls from carers, service users, families, and healthcare professionals.
Respond quickly and calmly to urgent or emergency situations.
Use your care background to understand the context behind calls and make the right decisions.
Log information accurately, follow procedures, and escalate issues when required.
Work confidently across different platforms and systems (full training provided).
Cover shifts during:
Weeknights (UK time, 5pm 9am)
24/7 weekends & UK bank holidays
Why Join Contesto?
At Contesto, were more than a call-handling service were a safety net for the care sector. Your blend of care experience and administrative ability makes you a key part of ensuring no call goes unanswered and no provider is left without support.
We offer:
Competitive salary based on your skills and experience.
Full training and ongoing support.
Remote work from home with independence and flexibility.
A chance to make a real impact supporting care teams and vulnerable people.
A professional, supportive team culture that values your expertise.
How to Apply
If you have both hands-on care experience and strong call-handling/admin experience, wed love to hear from you. Please submit:
Your CV
A short cover note explaining your care background and admin experience
Confirmation that you have a quiet workspace, reliable internet, and SARS tax registration
Join Contesto where your care knowledge and admin skills work hand-in-hand to protect those who need it most, even through the night.
What Youll Need:

• A quiet, private workspace at home, fast fibre internet, a suitable laptop, and a quality headset.
• Experience in the health or social care sector ideally in a leadership, supervisory, or clinical role.
• The ability to multitask, remain calm under pressure, and think clearly and quickly.
• A professional, clear and friendly phone manner both with care staff and service users.
• Tech confidence ability to learn new systems, apps, and workflows quickly.
• Fluency in spoken and written English (excellent communication is essential).
• Willingness to work at least alternate weekends, and ideally more.
• Proof of tax registration with SARS in South Africa (required for employment).