Job Description

The Senior Facilities and Operations Manager plays a critical leadership role within Inospace's Cape Town operational structure. This role is responsible for managing all aspects of park operations and facilities across the region, including infrastructure maintenance, outsourced provider management, client operational liaison, and compliance. With dual responsibility for both operational logistics and technical maintenance, the incumbent ensures that Inospace parks remain fully functional, safe, and client-centric environments.



This role will work closely with the Regional Manager and oversee a team of operational and facilities personnel, including Facilities & Projects team members. The ideal candidate will bring strong project management, supplier oversight, and client relationship capabilities, along with a practical understanding of building maintenance.

Key Responsibilities

Facilities & Maintenance Oversight

Lead and manage all planned, reactive, and preventative maintenance across Cape Town parks



Conduct routine site inspections and address faults timeously



Ensure compliance with OHSA, SANS, Fire, and municipal requirements



Maintain accurate safety files, service logs, and compliance documentation

Operational Park Management

Ensure high standards of cleanliness, security, functionality, and order across all parks



Manage and oversee all park management

Client Relationship & Operational Support

Serve as the key contact for all operational and facilities-related client queries



Engage directly with clients during onboarding, complaints, inspections, and small works



Coordinate support for client installations, setups, and operational transitions within parks

Service Provider & Vendor Management

Oversee and evaluate outsourced providers



Track service delivery performance, resolve non-compliance, and escalate issues as required



Manage quotations, job cards, and service-level agreements

Capex & Project Coordination

Support minor and mid-size Capex project execution in conjunction with the Projects team Track and report on maintenance and project budgets Maintain snag lists, BOQs, and ensure quality assurance post-completion

People Management

Supervise the Facilities & Projects Assistants, Coordinators, and park support teams Set and monitor KPIs, assign tasks, and provide ongoing feedback and development Champion operational excellence and consistency across the team ###

Requirements

Must be South African Citizen


Must be willing to work onsite at various Business Parks in dedicated suburbs (based in the Cape Town CBD and travel out)


Must have own reliable transport to travel between Business Parks


Proven experience in a Facilities and Outsourced focused role in a similar environment


Must have Industrial / Commercial Real Estate or Property experience running Business / Commercial spaces operationally

We are committed to employment equity and invite candidates from all designated groups, as defined by the Employment Equity Act, to apply.###

Benefits

Basic Salary


Provident Fund and Group Risk cover (post probation)


Must be South Africa Citizen
Must be able to professional communicate over the telephone