Job Description

Position: Regional Manager Trust Services (FAIS)
Category: Fiduciary
Location: Pretoria
Salary: Market-Related
Our client is seeking a Regional Manager: Trust Services to oversee the delivery and administration of Trust-related products and services, ensuring alignment with strategic objectives and regulatory requirements. This is a high-impact role requiring leadership, risk oversight, and a strong customer-centric focus.
Key Responsibilities:
Strategic & Operational Leadership:

• Drive execution of Trust Services strategy and performance targets.
• Lead cross-functional operations and align resources for maximum efficiency.
• Oversee budgets, capital expenditure, and ensure compliance with financial controls.

People Management:

• Lead and mentor Trust Managers and Relationship Managers.
• Foster a high-performance culture through formal development, succession planning, and talent acquisition.
• Drive employee engagement and address performance or grievance matters proactively.

Risk & Compliance Oversight:

• Ensure all operations comply with relevant legislation (FAIS, fiduciary, trust laws).
• Engage with audit teams and drive corrective action plans for any identified risks.
• Maintain robust controls, including Business Continuity Plans and Information Security protocols.

Client & Stakeholder Engagement:

• Serve as the first point of escalation for key client concerns and ensure resolutions within 24 hours.
• Build and maintain strong relationships with external stakeholders (e.g. Road Accident Fund, Master of the High Court, attorneys).
• Promote a professional, solution-oriented client service culture across the region.

Qualifications:

• Relevant B Degree (NQF 6)
• Advanced Estate & Trust Diploma
• LEAD Certificate
• Certificate in Advanced Trust Law

Experience:

• 2+ years in a management role
• 4+ years in a fiduciary/trust environment

Key Skills & Competencies:

• Strong leadership and coaching ability
• Financial analysis & risk management
• Excellent interpersonal, planning, and problem-solving skills
• Customer service excellence
• Marketing and business development understanding
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint)