Job Description

Empowering Africa's tomorrow, together...one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
Oversight of the administration of all Trust Services-related offerings (products and services) in alignment with the Trust Mandate and targets. To drive both strategic and operational initiatives of the business, ensuring the achievement of financial goals while effectively managing associated risks.

Key Accountabilities
Accountability: People ManagementWork with trust managers and relationship mangers in the team to achieve excellent business results through continuous people development and mentoring activities. Ensure the development of a high-performing team through embedding formal Performance Development and informal coaching. Determine and analyse training and development needs for managers and ensure they do the same for their teams. Ensure that identified training is budgeted for and executed. Establish and maintain a succession plan for the management team in the area using the formal Talent Management process for identified talent and an informal process for remaining roles. With the support from the HR Business Partner, interview and recruit direct reports and provide support to them during the recruitment of their teams on request. Ensure that managers create effective workforce plans and recruitment demand plans for their areas. Review requests from managers in the team for headcount changes. Recommend approve or decline of the request to the General Manager: Trust Services. Approve leave requests for direct reports and ensure that they manage the leave planning for their teams effectively. Act as first level escalation point for all grievances raised in the business unit. Ensure that all poor performance is addressed Motivate employees in the department and ensure that their efforts are recognised. Develop appropriate Employee Opinion Survey (EOS) action items together with the management team of the business unit and ensure that items are executed.

Accountability: Business ManagementCoordinate the efforts of the different operational areas under management to ensure minimal duplication of efforts, maximum efficiency and to maximize value for money. Rebalance resources between different areas e.g. reallocating headcount or budgets, but within overall approved resources for the year. Contribute to the development of business unit strategy for the next 2-3 years by providing a view on potential improvements for products or services and an assessment of the existing situation and anticipated changes in the external environment. Agree targets and take accountability for the overall achievement of performance objectives in the business area in terms of new business, revenue and profit, employee satisfaction, customer experience, cost performance, return on investments, risk, compliance and governance requirements Manage departmental budgets including signing off of invoices and quotes within mandate. Escalate out of budgets items to the General Manager for approval. Sign off capital expenditure within budget. This includes approving purchase or sell decisions for desktop computers, laptops, departmental equipment etc. Provide clear direction to team members on the Legal Claims Trusts strategic plan and key focus areas and ensure their understanding and buy-in. Analyse effectiveness of processes and systems in use in the department and make recommendations for improvements. Review performance against balanced scorecard components as prescribed by the Executive, discuss gaps and agree action plans to close gaps. Benchmark productivity of the department against industry standards and create measures to improve productivity. Agreed and manage service offerings and SLA's with internal customers (agree annually and measure on a monthly basis). Stay abreast of the latest investment policy and - options, by attending the investment meetings, monitoring performance, and studying relevant media material, market trends as well as potential risk.

Accountability: Risk management and ComplianceAdhere to ABSA compliance requirements and industry related legislations in order to maintain a high standard of service. Adhere to business processes and controls practice; non-adherence may lead to disciplinary actions. Complete all compulsory compliance and legislation training within the required time-frames as prescribed by Absa Risk. Adhere to risk and compliance policies in terms of Environmental Health and Safety, Information Security, Records Management and Money Laundering, Sanctions etc. Non-adherence to Absa's Policy and Procedures may lead to disciplinary action. Ensure that processes, control requirements and risk management frameworks that impact the area are documented and understood by all members of the team. Work with Absa Internal Audit and Management Assurance during the scoping of audits to ensure fair coverage. Own and agree corrective action items with Internal Audit and Management Assurance for findings related to the functional area under management. Arrange issue assurance for closed audit findings. Complete required compliance and SOX attestations and ensure that impacted team members complete their attestations. Ensure that the team understands all compliance requirements and call for the area's Compliance Officer to conduct briefing sessions if gaps are identified. Ensure that all regulatory requirements are adhered to. Ensure that the Business Continuity Tool is updated regularly and signed off annually in consultation with the BCM Co-ordinator. Ensure that the BCM Plan for the area is tested as required and corrective actions executed. Working with managers/professionals in the team, develop Detailed Risk and Control Assessments (DRACA's) for the function and update at the required intervals (normally quarterly). Complete attestations to testify to the adequacy of controls on request. Participate in the development of Key Risk Scenarios including the determination of likelihood of occurrence and potential impact. Actively work to minimise the amount of economic capital that has to be set aside for operational risk. Ensure that managers in the team understand their responsibilities for physical and systems access control and information security requirements. Ensure that the Employee Benefits area has a Health and Safety Rep, Fire Warden and Evacuation rep.

Accountability: Customer ServiceDeal (telephonically, electronically, written communication, correspondences, and face to face) with clients both internally and externally on a professional basis to ensure that a high standard of customer service is given Resolve customer complaints and ensure customer complaints are addressed and that the client is satisfied with the outcome within a period within 24 hours. Contact the client and ensure that the matter has been resolved Build and maintain a relationship with various stakeholders (including the Road Accident Fund, Master of the High Court and firms of attorneys) by continuously engaging and ensuring satisfactory client service and good relations Escalate complaints, where complex matters cannot be resolved within 24 hours. Drive a professional client services culture in the business area

Education and Experience RequiredNQF level 6: relevant B Degree, or Advanced Estate and Trust Diploma, or LEAD Certificate, or Certificate in Advanced Trust Law Two years' experience on management level Four years' experience in the fiduciary environment

Knowledge & Skills:MS Office (Word, PowerPoint and Excel, Outlook) Interpersonal skills Present a professional image both internally and externally Communication skills Ability to work under pressure Planning Relationship Management Analytical Skills Numerical skills Presentation skills Coaching and mentoring skills Financial analysis and risk assessment Marketing and Sales Skills

Competencies: (Maximum of 8 competencies)Working with people Adhering to principles and values Analyzing Relating and networking Applying expertise and technology Delivering results and meeting customer expectations Planning and Organising Achieving personal work goals and objectives

Education
Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.Absa Bank Limited reserves the right not to make an appointment to the post as advertised