Job Description

Job Summary:



This is a highly professional role that involves a great deal of skill and knowledge of Retail as well the Integrated Mobile and/or Consumer Electronic market. The Regional Manager is tasked to head services nationally, with the expectation to grow the brand, and manage execution in accordance to a set client SLA.



Key Responsibilities and Deliverables:



Achievement of sales targets


Managing and executing objectives as per the client brief


o Establish and maintain a professional relationship with all stakeholders (internal & external) o Help develop initiatives to increase sales and share


Suggest actions to improve sales performance and identify opportunities


Effective operational management


Ensure adherence to call diaries

Drive world class execution in field on time and within set parameters

Accountable for the success and execution of the current promotion against the brief


Effective knowledge sharing (including management of field intelligence)


Be alert to competitor activity and potential tenders

Keep abreast of current market trends

Ensure effective communication of information to Field Force


Effective client and customer relationship management



o Proactively build relationships with clients and customers and ensure they are kept informed o Ensure prompt problem solving



Effective administration and asset management


Ensure accurate salary input and monitor and control expense claims

Ensure scorecard compliance

Ensure effective management appraisals (C BAND and up)

Ensure effective leave management and administration

Conduct HR audits

Conduct disciplinary hearings as required

In the regions, ensure office hygiene and equipment are maintained


Effective people management


Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:


o Recruitment



o Induction



o Development



o Remuneration and Rewards



o Performance Management



o Career path and succession planning



o On-the-job training, coaching & mentoring



o Staff wellbeing


Manage Employment Equity targets

Ensure appropriate levels of management and accountability

Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative

Drive efficiencies, economies of scale & resource

Ensure compliance against processes, policies and procedures

Ensure KPI Targets are achieved

Responsible for ensuring in-store staff are creating an exceptional shopping experience by supporting knowledge transfer, knowledge sharing and up skilling through relevant & appropriate learning/teaching channels


Effective teamwork and self-management


Actively and consistently maintain high standards of professionalism in all aspects of personal presentation and delivery


o Apply knowledge of the organizational systems, structures, policies and procedures to achieve results o Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained


Provide appropriate resolution for tasks or deadlines not met

Support and drive the business' core values

Maintain a positive attitude

Respond openly to feedback

Take ownership for driving own career development


Minimum Qualifications: Relevant Diploma or Degree at NQF level 7



Minimum Experience: 5 - 6 years' relevant experience in FMCG or sales environment



Knowledge, Skills & Abilities: Strategic thinker and analytical skills



Ability to influence and motivate others



Excellent leadership



Good business and financial acumen