Job Description

Duties and Responsibilities
Leadership & Team Management

• Lead, coach, and develop Store Managers to deliver consistent brand and service standards.
• Build a culture of accountability, motivation, and performance excellence.
• Support recruitment, training, and succession planning across the region.

Operational Oversight

• Ensure all stores comply with company policies, visual merchandising standards, and operational procedures.
• Conduct regular store visits to assess performance, deliver feedback, and provide on-site support.

Sales & Financial Performance

• Monitor and analyze KPIs (sales, conversion rates, UPT, ATV, etc.) to identify opportunities for growth.
• Develop and implement regional sales strategies to meet and exceed revenue goals.
• Optimize inventory levels, minimize shrinkage, and manage markdowns.

Customer Experience

• Promote the customer-centric culture by setting high customer service standards.
• Address escalated customer issues and ensure timely resolution.
• Ensure stores reflect the brand image and deliver a seamless shopping experience.

Strategic Planning & Reporting

• Contribute to long-term strategic planning, budgeting, and forecasting.
• Provide regular reports on regional performance, trends, and recommendations to senior leadership.
• Collaborate with marketing, merchandising, and HR teams to support regional initiatives.

Experience and Qualifications

• Bachelor's degree in Business, Retail Management, or related field (or equivalent experience).
• Minimum 5 years of multi-store retail management experience, preferably in the clothing or fashion industry.
• Proven track record of achieving sales targets and operational goals.
• Strong leadership, communication, and interpersonal skills.
• Analytical thinker with strong business acumen.
• Proficient in Microsoft Office and retail management systems.
• Willingness to travel frequently within the assigned region.