Job Description

Job title: Regional After Sales Manager
Salary: R25 000-R30 000/month
Benefits: TBD
Location: Germiston, Gauteng
Job responsibilities:
Workshop
Maintenance and Repairs
Ensure dealer network diagnose, test, adjust and repair systems of all TATA products in line with TATA Motors and Daewoo standards and procedures
Stock Holding
Age analysis: Ensure that % of dead stock at dealers falls within certain parameters set by the parts manager
Days of stock: ensure that dealers have 21 days of new vehicle service stock on hand; ensure that dealers have enough stock on hand according to their UIO
Service Operations:
Repair Orders: Manage marketing actions
Upselling: Conduct job card audits , battery tester, and related technical reports and the job card analysis as per the process requirement; identify problems and implement and monitor solutions
Fix First Time:
Dealer Skill level: determine current skills level at dealer and support dealer to comply with training requirements
Dealer Equipment: ensure dealers have the required level of tooling and that these are up to date in terms of licencing
Standards:
Mark dealer annually; identify which areas need to improve; develop action plans to improve areas; implement actions; monitor actions until next marking
CSI & DSI
Analyze CSI data; Identify trends; query result of CSI; monitor CSI action plans as well as DSI results and implement action plan
REPORTING
Compile aftersales reports for all regions based on KPI's
Ensure receipt of data for aftersales reports
COMMUNICATION
Liaise with clients regarding their specific needs
Ensure effective after-sales communication is carried out with fleet customer
Follow up on customer care queries
Provide a support function to workshop front line staff in dealing with customers
Ensure communication channels between managers and dealers are efficient and effective
Ensure proper corporate image is portrayed and communicated to all relevant parties
Assist dealerships with suggestions on how to improve image
By submitting your information and application you hereby confirm:
1. That you have no objection to us retaining your personal information in our database for future matching/ POPI Policy.
2. Due to the nature of the position, that we can do an ITC check if our client is interested in your CV.
3. That the information you have provided to us is true, correct, and up to date.
PLEASE NOTE:
Correspondence will only be conducted with shortlisted candidates. Should you not hear from us within 30 days, please consider your application unsuccessful.

Skills Required