Job Description

Duties and Responsibilities

Answer the telephone in a professional manner Screen Calls and route calls accurately Take accurate messages and forward them timeously Welcome visitors and redirect them to the appropriate person Ensuring neat administration of the following: + Sorting and distribution of mail and other official documentation
+ Reception area
+ Courier documents and parcels as and when requested
Screening and routing of incoming and outgoing mail - hand delivered (courier) Assist with other functions as per manager's instruction

Knowledge / Experience / Skills / Abilities

Above average verbal communication and listening skills Ability to withstand pressure and provide above average services Must at all times be diplomatic and assertive Ability to work independently and use initiative along with problem solving abilities Ability to build strong effective relationships with all stakeholders, i.e. Parties of the Council, Clients and management team Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved Basic knowledge of the Labour Relations Act would be an advantage Must be a good team player and achieve objectives as set out by the Regional Secretary Must be meticulous in carrying out tasks/instructions etc. Must be patient Knowledge of the Motor Industry Bargaining Council and its functions would be an advantage.

Qualifications

Matric (Grade 12) newly qualified matriculants with a Bachelors pass highly encouraged Fluent in English Computer Literacy essential Customer orientated behavior essential (callers, service providers, agents) * Presentable and professional attitude