Job Description

Position: Quoting & Client Support Assistant
Working Hours: 8:00 am to 4:30 pm Pacific Time (Vancouver, Canada)
Location: Canada-based company, 100% Remote (South Africa, LatAm, Philippines)
Compensation: USD 1500 - 2500 per month, depending on experience
About the Company:
This long-standing, family-operated business has decades of experience delivering high-quality products and services in the home improvement and construction sector. Known for its hands-on approach and attention to detail, the company is locally fabricating and installing custom countertops for residential and commercial projects.
With multiple locations and a dedicated team across Western Canada, the company combines local expertise with a strong customer focus. Team members enjoy a collaborative environment, growth opportunities, and the chance to be part of a company that values craftsmanship and service excellence.
About the Role:
We're hiring a Quoting & Client Support Assistant to join a collaborative, design-savvy team supporting a Canadian-based company in the custom countertop and interior surfaces industry. This is a high-ownership role for someone who thrives on precision, accountability, and delivering exceptional client service in a fast-paced environment.
You'll work closely with founders--both hands-on, supportive, and relationship-driven leaders. They value clear communication, reliability, and a coachable mindset, and are looking for someone who will become a trusted, proactive extension of the team.
What You'll Do:
This hybrid quoting and customer support role involves technical interpretation, quoting via ERP tools, and direct client interaction. You'll be responsible for end-to-end quote handling--from interpreting drawings to following up with clients.
Core Quoting Tasks:
Prepare accurate quotes based on client selections or specs from designers
Use the internal ERP system (Epicor) to generate quotes (training provided)
Meet quote turnaround SLAs:
Standard quotes: within 24 hours
Complex/custom quotes: within 72 hours
Maintain accurate internal records and tracking
Proactively follow up on open/unconverted quotes
Plan Reading & Technical Work:
Interpret architectural, cabinetry, or countertop drawings
Translate design specs into feasible quoting details (e.g., understanding material limits like "stone doesn't float")
Experience with kitchen, stone, or laminate design is a major plus
Client Communication:
Respond to clients via email and occasional phone calls
Clarify concerns, resolve objections, and build rapport professionally
Communicate proactively with the internal team--no ghosting or lagging updates
Must-Have Skills & Qualities:
Strong attention to detail and commitment to accuracy
Self-starter with excellent time management and task ownership
Fluent English with a professional tone in both writing and speech
Customer-oriented and confident in managing back-and-forth dialogue
Able to learn fast and function independently after onboarding
Comfortable being "the one" responsible for quoting--consistency and accountability are key
Bonus Points For:
Experience reading architectural or cabinetry plans
Exposure to interior/kitchen design, stone/laminate surfaces
Familiarity with ERP or quoting software (especially Epicor)
Experience with AutoCAD, drafting, or technical project coordination
Ability to juggle multiple quotes and still meet deadlines
Tools You'll Use:
ERP Software: Epicor (training provided)
Communication: Slack, WhatsApp, Email (based on your preference)
Compliance & Payroll: Multiplier
Candidates will be assessed based on demonstrated value and alignment with team culture.
Ready to Apply?
If you're an organized, customer-focused professional who thrives in remote roles and takes pride in accurate, on-time delivery, we want to hear from you. Apply now and help bring beautiful interior designs to life, one quote at a time!