Job Category: Customer Experience Degree Level: High School Graduate or equivalent :
FPS compliance
SQDCP KPI's achievements
One Ford Behaviors
Motivated team
Be able to work in a team and with a team.
Good Communication skills
Sharing Information & Influencing Others
Strong leadership and team management skills.
Excellent analytical and problem-solving abilities.
Strong communication skills, both verbal and written.
Proficiency in Microsoft Office Suite and quality management software.
Responsibilities:
Lead and supervise the quality team members to ensure compliance with quality standards and procedures.
Collaborate with the Quality Supervisor to develop and implement quality control processes.
Address and resolve VW quality issues, working closely with relevant stakeholders to identify root causes and implement corrective actions.
Manage domestic dealer quality issues, providing timely support and solutions to ensure customer satisfaction.
Conduct regular quality audits and inspections to monitor compliance with established standards.
Analyze quality data and trends to identify areas for improvement and drive continuous improvement initiatives.
Provide training and guidance to team members on quality standards and best practices.
Prepare and present quality reports to management, highlighting key metrics and improvement opportunities.
Foster a culture of quality awareness and accountability within the warehouse team. Qualifications:
National Diploma in a relevant field (e.g., Quality Management, Engineering, Supply Chain).
Minimum 2-3 Years Experience
Proven experience in quality control or quality assurance, preferably in a warehouse or logistics environment.
About Us: At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow's transportation. About the Team: Ford Quality is responsible for driving continuous improvement for the Ford and Lincoln brands to deliver top quality products and services to delight our customers. We achieve this through operational excellence and global processes and tools, such as Global Product Development System, Quality Operating System, New Model Launch, working with integrated teams in Manufacturing, Product Development, Purchasing, Marketing, Sales and Service, etc.
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