Job Description

We are seeking an experienced and dedicated

Senior Quality Assurance Team Leader

to join our dynamic team. As a Quality Assurance Team Leader, you will play a crucial role in ensuring the delivery of high-quality products and services and mitigating risk, while also leading a team of skilled QA Agents. The ideal candidate will possess a deep understanding of quality assurance processes, insurance industry standards, and have strong leadership skills to drive continuous improvement.

We always strive to bring out the best in our people by developing and guiding them to be successful. The leader is responsible for the effective management of the team and ensuring the necessary corrective action is taken to mitigate any risk to the business.

The role requires someone who is passionate about leading people and at the same time achieve the organizational goals. We are looking for an individual who is committed to their job and their team. A leader who leads with confidence, authenticity, passion, humility, self-awareness, gratitude, and also leads by example. We want an effective leader who has major impact not only with the teams they manage but the company as a whole. We are looking for person who is a great leader, who is productive and connected to the organization and who the team responds to in a positive way. We need someone to takes responsibility and ownership for the team and their own performance and success. Someone who leads from the front, not afraid to get your hands dirty and that fosters a culture of performance, delivery, and excellence.

Candidate Profile:

Matric

Tertiary Education Preferable

Clear Criminal and Clear Credit Record

FAIS Accredited/RE5 Advantage

Must have own reliable transport and committed to putting in the hours to build and take the team to the next level

Must be computer literate

Requirements:

Must have 3-5 years' experience in leading a highly successful QA Team

Must have 3-5 years sound insurance industry knowledge

Must have 3-5 years' experience in underwriting

Conduct risk assessments to identify potential issues and develop mitigation plans.

Work closely with other departments to address and resolve identified risks

Must have the experience and confidence to engage with internal and external stakeholders

Must have a strong ability to inform, educate, nurture, and drive their team to success

Develop the team's strengths and improve weaknesses

Identify the team's goals and evaluate the teams' progress

Organize team initiatives

Provide clear guidance and instructions to the team

To be able to listen to their team's members feedback and take the relevant action

Manage the flow of day-to-day operations

Sending of reports to update the business on the team's performance

Create an inspiring team environment with an open communication culture

Motive and drive team members to perform

Recognize high performance and reward accomplishments

Identify team members who are not performing and help to achieve and exceed the required targets

The be confident to performance manage the non-performers and know when to

Listening to calls and coaching team members to improve their area of development and to provide the business with valuable information as to how to improve our products and process

Competencies to be demonstrated on the job:

Social Intelligence

Emotional Intelligence

Exceptional Leader - leading from the front and by example

Ability to drive an effective and high performing team

Ability to problem solve and multitask

Must have good communication skills and able to handle escalations

Ability to apply your mind and make sound decisions

Applying best practice for operations, lead management, capacity planning and overall management

Exceptional Management oversight and ability to identify opportunities and challenges quickly

Must be energetic, self-managed, self-motivated, target driven

Must demonstrate willingness to go the extra mile and deliver / exceed expectations [looking for individuals who have been recognized for this behavior]

Should encourage and promote team energy, company values and culture positively and strong work ethic.

Good judgement and decisiveness

Assertiveness, owner mindset and emotional maturity

Self-awareness and taking accountability / ownership

Must be Pro-active, reliable and apply good judgement

Job Type: Full-time