Qa Agent
Mount Edgecombe, ZN, ZA, South Africa
Job Description
Job Title: Quality Assurance (QA) Agent:
We are seeking a detail-oriented and analytical
Quality Assurance (QA) Agent
to join our team. The QA Agent is responsible for monitoring, evaluating, and improving the quality of service and/or product delivery. This role ensures compliance with company standards, customer expectations, and regulatory requirements, while providing actionable feedback for continuous improvement.Key Responsibilities:
Identify process gaps, customer service issues, and areas for improvement. Collaborate with team leads and management to provide coaching and feedback based on QA findings. Develop and maintain QA scorecards and evaluation criteria. Recommend training and process improvements to enhance service quality and customer satisfaction. Stay up-to-date with company policies, product updates, and compliance requirements. Help support internal audits and maintain documentation as needed.
Requirements:
High school diploma Proven experience in quality assurance, customer service, or related field. Strong attention to detail and analytical thinking. Excellent communication. Familiarity with QA tools and systems (e.g., CRM, ticketing, call recording, analytics tools). Ability to handle sensitive information with confidentiality and professionalism. Comfortable working in a fast-paced, performance-driven environment.
Preferred Skills:
Experience with QA. Knowledge of quality management systems and frameworks.
How To Apply:
Job Type: Full-time
Work Location: In person
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Job Detail
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Job IdJD1545980
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMount Edgecombe, ZN, ZA, South Africa
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EducationNot mentioned