Job Description

The Faircape Group is a dynamic and diverse company with interests spanning Healthcare, Retirement Holdings, Telecommunications, Utility Management, Infrastructure Installation, Property Management, and more.
We are excited to introduce a brand-new role within our organisation we are hiring a Property Utility Administrator to join our Inpower Management and Water Utility Solutions divisions. This new position has been created to support the current operations
As part of a growing team, this role offers the opportunity to make a meaningful impact from day one. You'll be at the forefront of supporting our utility and power management functions, contributing to the expansion and success of our Cape Town-based services.
At Inpower and WUS, we push boundariesblending innovation with expertiseto deliver exceptional utility solutions to customers across Cape Town and beyond.
This role is ideal for someone with a strong administrative background, a keen eye for detail, and a passion for utility and power management. If you thrive in a fast-paced environment, can manage a high-volume workload, and enjoy working independently while meeting deadlines, this is the perfect opportunity to help shape the future of our utility services.
Why Join Us?
At Faircape, we value our employees and offer a range of benefits, including:
Quarterly performance bonuses your hard work deserves to be rewarded!
Long service leave we appreciate and recognize your dedication.
Onsite Barista enjoy free, barista-made coffee!
Subsidised vending machine snacks quick energy boosts when you need them.
Discounted internet (ISP) packages stay connected at a reduced cost.
Fixed flexi-time (07:00 - 18:00) supporting work-life balance.
Subsidised parking making your commute hassle-free.
If you're looking for growth, challenge, and career development in a dynamic environment, apply today!
Key Responsibilities
Customer Support & Query Resolution

• Handle customer queries related to consumption and charges.
• Respond to email requests from Portfolio Managers and internal departments.
• Process special billings and prepaid voucher requests.

Smart Meter Management

• Extract and analyze billing information from smart meter systems.
• Investigate and resolve billing discrepancies.

Municipal Account Administration

• Maintain accurate records of municipal invoices.
• Verify, analyze, and reconcile municipal invoices.
• Submit water meter readings to CoCT when required.
• Resolve municipal account queries efficiently.

Prepaid Vending System

• Register and manage prepaid meters.
• Generate prepaid tokens and replacement vouchers when requested.
• Extract reports and assist with prepaid system administration.

Financial Reporting & Budgeting

• Prepare monthly reconciliation reports for water and electricity management.
• Investigate variances and discrepancies in financial reports.
• Assist in budget forecasting and ad hoc financial calculations.
• Ensure accurate billing adjustments and contract updates.

General Administration
Maintain organized records, ensure contracts are up to date, and verify billing accuracy.
Qualifications & Experience

• Matric (Essential) | Financial qualification advantageous
• Experience in utility management, metering systems, and tariff applications
• Strong financial acumen, with knowledge of reporting, budgeting, and reconciliations

Skills & Attributes

• Tech-savvy comfortable using Google Docs and financial software
• Strong communicator excellent verbal and written communication skills
• Analytical thinker problem-solving mindset with a keen eye for detail
• Self-motivated thrives in a fast-paced, high-pressure environment
• Customer-focused committed to delivering excellent service

Specific Requirements

• Clear health record
• Clear criminal record
• Clear credit record
• Contactable references

Normal working hours are Mondays to Fridays from 08h00 until 17h00 with a 45 minute lunch break. The company allows employees, by approval of the direct manager, to work flexi time between 07h00 and 18h00.
With centrally located and modern offices just across from Cavendish in Claremont, Faircape offers a competitive salary.
To see more about Faircape and what we have to offer go and look at our informative website
Should you not receive a response within 2 weeks of applying, please consider your application unsuccessful.