Job Description

The Focus Group Johannesburg, South Africa 25 August 2025 Mid 0 - 0 Full Time Market Related 2 years - 3 years Skills Data Capturing Debt Collection FICA Lease Administration MDA Accounting Microsoft Access Property Administration Reconciliations Industries Administrative Property

Residential Property Administrator

Location:

Johannesburg

About the Role

A leading property management division is seeking a highly capable Residential Property Administrator to oversee the efficient administration of residential properties, with a particular focus on student accommodation. The successful candidate will play a key role in ensuring accurate lease management, arrears control, and tenant support, while maintaining high standards of compliance and operational efficiency.

Key Responsibilities

Application & Intake Management

Monitor and process applications through online portals.

Manage incoming queries via email and WhatsApp support channels.

Obtain and verify student registration lists from universities.

Track and update records for defunded students.

Leasing Administration

Vet all application documents and conduct credit checks.

Ensure all lease details are captured and updated accurately.

Facilitate amendments to tenant details on property management systems.

Provide regular reporting on occupancy levels and vacancies.

Billing & Statement Processing

Generate monthly lease billings and tenant statements.

Process debit runs and interest billings.

Post batches on property management and financial systems.

Monitor and reconcile payment allocations.

Arrears & Debt Management

Track and follow up on outstanding rental payments.

Resolve tenant queries relating to rental accounts.

Issue letters of demand and calculate repayment arrangements.

Draft Acknowledgements of Debt (AODs) and manage handovers of defaulting tenants.

General Administration & Reporting

Assist with compiling monthly management reports.

Administer account closures and deposit refunds.

Manage entry and exit recoveries for tenants.

Provide professional tenant support and ensure effective communication.

Skills and Competencies

Strong reconciliation and financial administration skills.

High proficiency in property management and financial systems.

Excellent attention to detail and numerical accuracy.

Strong communication and interpersonal skills.

Ability to follow processes, meet deadlines, and manage priorities.

Confident in following up on outstanding payments.

Innovative and proactive problem-solver.

Professional, adaptable, and able to engage effectively at all levels.

Minimum Requirements

Matric certificate (essential).

National Diploma (essential).

2-3 years' experience in property management (essential).

Advantageous

Experience in student accommodation administration.

Background in leasing and tenant liaison.