Oversee the daily operations of all assigned outlets in line with contract specifications, service level agreements (SLA), and statutory compliance.
Ensure exceptional quality food service and consistent client satisfaction.
Manage and optimise kitchen processes including food production, standardisation, and menu costing.
Lead the execution of frequent daily events--ranging from intimate functions to large-scale hospitality services.
Maintain strict cost controls, stock levels, and kitchen GP margins as per budgeted targets.
Implement systems to ensure accurate forecasting, budgeting, reporting, and invoicing.
Uphold all HSE and hygiene standards; ensure all compliance documentation is up to date.
Drive customer experience initiatives using survey insights and feedback loops.
Provide strong leadership across staffing, scheduling, leave, payroll, and performance management.
Requirements:
A relevant tertiary qualification in hospitality, culinary arts, or food & beverage services is preferred.
Proven experience in project management within a hospitality or contract catering environment .
Background in high-pressure, commercially sensitive environments essential.
Experience leading large teams (50+), managing multiple outlets or units.
Sound understanding of cost control, budgeting, and profit improvement initiatives.
Familiarity with mobilising new sites or implementing operational change is advantageous.
Valid Driver's License required.
Key Competencies:
Strong knowledge of the South African catering and hospitality sector.
Skilled in customer service, team leadership, and event coordination.
Ability to manage budgets, interpret financial reports, and maintain profitability.
Excellent communication and organisational skills.
Creative problem-solving with a solutions-driven mindset.
If you thrive in a fast-paced, people-focused environment and are passionate about delivering quality food experiences with operational excellence, we'd love to hear from you.
If you have not heard back from us within the next two weeks, please consider your application as unsuccessful on this particular occasion.
Between 5 - 7 Years
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