Job Description

Key Performance Objectives

• Scheduling, where possible, the closest relevant installation team or subcontractor
• Ensuring the orders has been managed efficiently within the SLA or customer request planned window
• Chasing departments/person concerned for updates on work orders
• Managing of aged tasks ensuring timely closure and updating all orders appropriately
• Tracking and monitoring installation teams, reporting absences and skills deficiencies.
• Working with the installation teams and subcontractors to ensure the SLA is going to be met and work load is manageable
• Reporting any skills, resource deficiencies, discipline issues/general feedback concerning the Vulatel teams or subcontractors to the relevant managers
• Reporting any scheduling issues or call progression problems to relevant parties
• Instigating escalations procedures as appropriate
• Escalating customer complaint/escalations through the relevant processes
• Keeping the customer up to date with any changes/delays and are happy with the service
• Report writing and presentations to respective clients and management team
• Capturing of quotations and loading of DACs
• Achieving the maximum personal KPI and assisting the team in achieving set targets
• Establish working relationships with internal and external clients to identify and define project requirements, scope and objectives
• Assisting the Managers in all assigned activities, typically this shall include assistance with, and co-ordination of, design, procurement, cost engineering, planning, build-out, commissioning, and closeout
• Monitor project compliance with contract documents and defined scope of work
• Escalate/Communicates issues/risks/barriers to upper management
• Communicate status of milestones and forecasting completion
• Disseminate information from a variety of sources
• Ensure needs (internal and external) are met as the project evolves
• Recognize when to report and escalate issues to management
• Obtain detailed quotes from vendors
• Process, and track purchase orders
• Update Project Tracker (and other available trackers) with notes received, and milestones met

Qualification

• Matric
• A tertiary qualification is advantageous

Job Requirements

• At least 2 -3 yearsxe2x80x99 experience in a resource coordinator function within the IT/telecommunications industry
• Exposure to working in a national function with multiple regions is advantageous
• Previous administrative experience preferred

Behavioural Competencies

• Professional appearance and courteous manner
• Good communication skills
• Task orientated and time management skills
• Excellent customer service and problem-solving skills
• Exceptional interpersonal and written and verbal communication skills
• The ability to work well under deadlines and to multitask

Job Type: Temporary
Contract length: 12 months Salary: R15,000.00 - R30,000.00 per month