Job Description

Key Output

Proactively assess, clarify, and validate customer needs on an ongoing basis

Consult with key account customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.

Assist with quotes for parts, service, and equipment management solutions

Understand the full range of the dealership's product offerings and how they are intended to meet business, and customer needs Responsible for Marketing after sales products and services

Liaison between Barloworld and key customer accounts, business planning and/budgeting planning

Where possible inspect all failed machines/components/parts with Technical Rep and advise/train/educate customers accordingly

Compile and submit a monthly report with forecasts attached to management

Discuss machine and undercarriage inspection reports regularly with customers

Responsible for selling Caterpillar marketing initiatives, parts quotations followed up and converted into sales

Promote part sales through service, achievement of targeted budget and effective expenses management.

Achievement of operations and customer monthly KPI's

Qualification, Experience and Competencies

Matric, B. Tech Sales/Marketing Diploma or Certificate Qualified diesel/earthmoving equipment mechanic (or equivalent qualification) 5 years Caterpillar experience as an artisan

Workplace competencies business development skills and knowledge

Sound business communication skills (managerial and technical report writing critical in role)

Sound technical knowledge of product brands and business communication skills

Basic financial management skills and Microsoft Office knowledge Behavioural competencies: Relations skills * Problem solving, analysis, attention to detail, listening and Influencing and Negotiation skills