Build productive, professional relationships and strategic partnerships with key personnel in assigned Key Account customer accounts.
Proactively assess, clarify, and validate customer needs on an ongoing basis
Consult with Key Account customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
Assist with quotes for parts, service, and equipment management solutions
Understand the full range of the dealership's product offerings and how they are intended to meet business and customer needs
Responsible for Marketing after sales products and services
Liaison Between Barloworld and Key Customer accounts ,Business Planning and / Budgeting Planning
Where possible inspect all failed machines/components/parts with Technical Rep and advise / train / educate customers accordingly
Use Salesforce to load all sale opportunities , customer meetings and calls, and machine inspections.
Compile and submit a monthly report with forecasts attached to management
Complete machine inspections and undercarriage inspections as per required targets.
Forecast undercarriage replacements and advise the customer.
Discuss machine and undercarriage inspection reports regularly with customers
Responsible for selling Caterpillar marketing initiatives
Parts quotations followed up and converted into sales ,Promote part sales through service
Achievement of Targeted Budget and Effective Expenses Management
Achievement of Operations and customer monthly KPI's