Job Description

Key Outputs

===============


Proactively assess, clarify, and validate customer needs on an ongoing basis


Consult with Key Account customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.


Assist with quotes for parts, service, and equipment management solutions


Understand the full range of the dealership's product offerings and how they are intended to meet business and


customer needs


Responsible for Marketing after sales products and services


Liaison between Barloworld and Key Customer accounts, Business Planning and / Budgeting Planning


Where possible inspect all failed machines/components/parts with Technical Rep and advise / train / educate customers accordingly


Compile and submit a monthly report with forecasts attached to management


Discuss machine and undercarriage inspection reports regularly with customers


Responsible for selling Caterpillar marketing initiatives, Parts quotations followed up and converted into sales


Promote part sales through service, Achievement of Targeted Budget and Effective Expenses management.


Achievement of Operations and customer monthly KPI's

Qualification, Experience and Competencies

==============================================


Matric, B. Tech Sales/Marketing Diploma or Certificate


Qualified diesel/earthmoving equipment mechanic (or equivalent qualification);


5 years Caterpillar experience as an artisan


Workplace Competencies Business development skills and knowledge


Sound business communication skills (Managerial and technical report writing critical in role)


Sound technical knowledge of product brands and business communication skills


Basic financial management skills, PC and Microsoft Office knowledge


Behavioral Competencies: Relations skills


Problem solving, Analysis, Attention to detail, Listening and Influencing and Negotiation skills