Job Description

Closing Date 2025/08/12
Reference Number MMH250603-9
Job Title Process Quality Assurance Auditor
Position Type Permanent
Role Family Client Services
Cluster Momentum Health
Remote Opportunity Some of the time
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Cape Town/Centurion
Introduction
Momentum Health, an entity of Momentum Group delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.
Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
To assist in evaluating and verifying compliance / adherence of agreed and defined work processes so as to ensure that world class practices and standards are institutionalised to reduce cost, time, risk and enhance quality and productivity. This will be achieved by:

• Objectively evaluating performed processes and work products against applicable process descriptions, standards, and procedures.
• Identifying and documenting noncompliance issues.
• Providing feedback to project staff and managers on the results of quality assurance activities.
• Ensuring that noncompliance issues are addressed.

Requirements

• Degree or Diploma in IT
• 2 years' experience in general IT / process engineering/ basic auditing experience
• 2 years' experience in using Scrum in an Agile environment
• Experience in facilitation of team interventions
• Proficiency in Microsoft Office
• Process experience
• Solid project management experience
• Qualified Process Quality Auditor Certification (advantegeous)
• Cyber Security / Information Security Certification (advantegeous)
• 1 - 2 years' organisational Development experience within an insurance or financial services environment (advantegeous)
• Level 3 CMMI experience (advantegeous)
• Solid experience in applying CMMI Level 3 compliance in an Agile environment (advantegeous)
• Solid experience in applying/reviewing ISO27001 processes and controls (advantegeous)

Duties & Responsibilities

• Reacts timeously to request by a stakeholder for process audit.
• Define and document the audit scope and approach for all processes
• Schedules the process audit timeously across the business.
• Analyze data and evidence gathered during audits to determine the root causes of issues and assess the impact on quality.
• Conducts the audit by effectively verifying the compliance of work processes against adopted standards and practices.
• Investigates the relevant work process document repository and interviews relevant staff on such documentation and processes.
• Assists in producing accurate non-conformities and agrees remediation of non-conformities, actions and action dates with relevant staff.
• Take responsibility for driving resolution of non-conformities until closure.This will include the implementation of recommended corrective measures and appropriate training to address any deviations from adopted standards and practices.
• Identify areas where processes deviate from standards, regulations, or best practices, and pinpoint potential risks or inefficiencies.
• Ensure that processes and procedures comply with relevant industry standards, regulations, and internal policies
• Monitor the implementation of corrective and preventative actions and evaluate their effectiveness.

Competencies
Behavioural Competencies

• Initiative
• Resilience
• Rule orientation
• Integrity
• Client service
• Verbal communication

Technical Competencies

• Compliance and Risk
• Project Management & Methods
• Audit Principles
• SDLC

Policy
We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.