Job Description

Pre-sales Technical Support (JHB) IT - Support
Johannesburg - Gauteng - South Africa
ENVIRONMENT:
PROVIDE Pre-sales technical product support to internal Sales staff and external business partners as the next Pre-sales Technical Support person sought by a leading manufacturer and distributor of printing, packaging and communication products. You will also design and implement hardware & software solutions, implement Quality standards and initiatives while training users and assisting with software upgrades. You must have Matric/Grade 12, at least 2 years work experience in technical repairs including proficiency with Microsoft Office, WLAN and Barcode Printing Label software.
DUTIES:

• Provide Pre-sales technical product support to internal Sales staff and external business partners.
• Design and implement hardware and software solutions.
• Design and implement device management software solutions.
• Provide Post-sales technical product support to internal Sales staff, external business partners and end-users.
• Documentation User requirement specifications.
• Implement Quality standards and initiatives.
• Online user support.
• Train Users.
• Troubleshoot application.
• Assist user with customised software upgrades and installations.
• Achieve team goals.

REQUIREMENTS:

• Matric / Grade 12.
• A minimum of 2 years experience in technical repairs.
• Fluency in the English language.
• Valid Drivers License.
• Work on Microsoft Office.
• Application software.
• Barcode Printing Label software.
• WLAN.
• Experience in handling customers in all situations.
• Second language would be advantageous.

ATTRIBUTES:

• Technical minded.
• Good communication skills.
• Must be a team player.
• Self-motivated.
• Enthusiasm in carrying out his/her duties.

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