Job Description

Pre-Sales Analyst
2025-07-18 - 2025-08-17
Permanent
JHB001128
Telecommunications
Gauteng, Johannesburg
R 20 000 - R 27 000 (work from home, Quarterly KPI bonus)
Junior Pre-Sales Analyst | Voice, AI & Microsoft Teams Location - Johannesburg (Remote - WFH)
Company: A Microsoft Teams-first UCaaS, CPaaS & CX Provider
Are you early in your tech career and excited about the future of cloud communications and AI? SCB Global is looking for a Junior Pre-Sales Analyst to support the Sales and Solutions Engineering team.
This is a fantastic opportunity to grow your technical and commercial skills with a global telecoms innovator, working on projects involving Microsoft Teams, Conversational AI, and Virtual Agents. You'll receive hands-on experience, mentorship from industry experts, and exposure to enterprise-grade solutions -- all in a fully remote, supportive environment.
Responsibilities:

• Help translate client needs into smart UCaaS/CPaaS solutions using Microsoft Teams and AI tools.
• Assist in preparing technical documentation, presentations, and solution demos.
• Support proposal, tender, and RFP/RFI processes across multiple projects.
• Work closely with commercial, sales, and technical teams to deliver high-quality solutions.
• Stay informed on emerging technologies such as Microsoft Copilot and Conversational AI.
• Ensure that proposed solutions are realistic and aligned with delivery teams.

• Microsoft Teams certification (e.g., MS-700, MS-720) or working towards one.
• Understanding of SIP Trunking, Teams Phone System, or Voice solutions.
• Knowledge of cloud platforms like Twilio, Genesys, or Five9.
• Strong communication and organisational skills.
• Ability to work remotely with your own reliable internet and a professional home setup.

• Exposure to pre-sales, technical support, or customer-facing solution roles.
• Familiarity with quoting tools or CRMs (e.g., Zoho, Salesforce).
• A genuine interest in Conversational AI, Copilot, or AI-enhanced customer experience.

• Work with global teams and cutting-edge technology.
• Learn from experienced mentors in the voice and AI space.
• Gain valuable commercial, technical, and customer-facing experience.
• Enjoy a flexible, remote work setup and a collaborative team culture.