Job Description

Practice Operations Manager - The Back Clinic, Rustenburg

Start Date:

Immediate

Job Type:

Full-Time

Location:

Rustenburg

Are you a strategic thinker, strong communicator, and operational leader?
Join The Back Clinic as our

Practice Operations Manager

and take charge of ensuring the smooth, efficient, and patient-centred running of our Rustenburg branch. This role is ideal for someone who is solutions-driven, highly organised, and passionate about healthcare operations and team support.

Key Responsibilities

Oversee and optimize all operational, front-desk and administrative functions. Manage team schedules, task allocation, and staff leave with efficiency and clarity. Lead the reception and support team with professionalism, accountability, and care. Monitor appointment bookings, billing systems (including MedEdi), patient records, and daily operational reporting. Identify issues proactively and implement streamlined solutions and processes. Act as the operational link between clinical staff, patients, and support teams. Ensure ongoing compliance with data protection, healthcare standards, and internal procedures. Contribute to a high-performance culture focused on teamwork, morale, and excellent patient experiences.

What We're Looking For

Strong leadership and operational management abilities Excellent communication and interpersonal skills Calm and effective problem-solver with a proactive mindset Highly organised, detail-oriented, and independently driven Proficient in MedEdi, Microsoft Office, and Google Drive Minimum of 2 years' experience in a healthcare, medical, or allied health environment Experience managing a team or clinic is a strong advantage A qualification in office administration, business management, healthcare, or a related field is preferred Clinical or healthcare background is an added advantage

Why Join The Back Clinic?

Be part of a patient-centred team focused on rehabilitation and holistic care Step into a leadership role with real operational impact Join a values-based team that prioritises integrity, growth, and initiative Contribute to continuous improvement in patient care and clinic performance

How to Apply

Please submit your CV and a brief motivation letter that tells us:

How you lead and support a team operationally How you solve challenges proactively Why you're the right fit for this role
Job Types: Full-time, Permanent

Application Question(s):

Do you have at least 2 years of experience working in a healthcare or medical practice? (Yes/No) Have you ever managed or supervised a team? If yes, please briefly describe your leadership experience. (Short answer) Give an example of a time you identified a problem in a practice or workplace and took initiative to resolve it. (Short answer)
Location:

Rustenburg, North West (Required)
Work Location: Remote