Job Description

MotorHappy is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. MotorHappy aims to creatively solve problems and add value to people by ensuring Mobility for Good.



MotorHappy forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions.



MotorHappy is seeking to employ a qualified and experienced Policy & Query Administrator. The successful candidate will join a dynamic and highly skilled Policy & Query Administration Team.



The successful candidate will report directly to the Policy Administration Manager .

Position Overview

The Policy and Query Administrator will be responsible to provide a full range of customer services duties as well as underwriting support to satisfy the needs and expectations of the organizations clientele.

Specific Role Responsibilities

Provide administrative support to customers and other strategic partners Handle queries and provide resolutions to such queries Following up on queries/cases until resolved Ensuring customer satisfaction is always met Ensure optimal service delivery by answering all requests for assistance e.g., emails and telephone Manage accounts Perform data entry Print and check policy schedules Ensure that client's data is always kept up to date Provide underwriting support Create endorsements and quotes Increase policies annually Up sell products to existing clients Accurately logging cases on the system Retain clients that wish to leave

Qualifications and Experience

Grade 12 / NQF level 4 FAIS accredited Short- term insurance experience (i.e. Motor Comprehensives insurance) within a Customer Care Role -adventitious

Skills and Personal Attributes

Criminal and Credit Clear Own transport or reliable transport Excellent telephone skills with professional telephone manner, commercial acumen, and the capability to communicate with enthusiasm and drive Excellent communication skills (verbal and written) - Good command of the English language Assertive Ability to multi-task - excellent time management Accuracy and attention to details Ability to work under pressure Sense of urgency deadline/ driven Team player and & can work independently Computer literate

MS Word

MS Excel

MS Outlook

* Own and live up to Company values