Job Description

Platform Analyst
Acacium Group
Cape Town - Woodstock
Permanent, Full Time Monday - Friday
Up to 17,000 rand per month depending on experience
Are you a highly organised individual with a passion for problem solving with previous experience in managing platforms or working to provide service desk support, then this could be the role for you!
We are looking for a Platform Analyst to join our team where you will support a wide variety of applications across the Platforms portfolio. You will take ownership and troubleshoot complex incidents that the Platform Support Teams cannot resolve, or where development/configuration is required.
Acacium Group is a leading global healthcare delivery partner. We combine access to workforce, technology and sector expertise to increase the sustainability of the global healthcare system from early-stage clinical research, through from acute to palliative care
Everyday you will...

• Work with the Application Analysts, internal customers, and the Development teams & vendor partners to translate use stories into technical outcomes, develop, test, and deliver change
• Application Support Team on a day-to-day basis, making and aiding the resolution of incidents in line with Service Level Guidelines
• Identify areas of high volume tickets and work with the Platform Analysts to determine and fix the root cause, to reduce ticket volumes

What's in it for you?

• Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful in your career
• Opportunities to enhance your experience and skillset by moving across the global organisation
• Regular events and incentives
• Competitive salary and bonus and benefits including medical aid

Join us and make a difference!
If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is the UK's largest healthcare staffing and solutions partner and specialise in the healthcare, social care, and life sciences industries. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.
We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.
Join us and play a key part of shaping the future of society and improving people's lives!
To thrive in this role, you must have...

• Degree or equivalent qualification in Computer Science, Software Engineering or related field.
• Exposure to any low-code or full-stack development environment (Outsystems a plus, but not essential).
• Understanding of application lifecycles and basic software development practices.
• Familiarity with support workflows or ticket-based systems is an advantage.

Employment Equity:
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
#INDCLIN2022