Job Description

Senior Platform Analyst
Acacium Group
Cape Town - Woodstock
Permanent, Full Time Monday - Friday
Competitive salary!
Acacium Group is a leading global healthcare delivery partner. We combine access to workforce, technology and sector expertise to increase the sustainability of the global healthcare system from early-stage clinical research, through from acute to palliative care
Are you a highly organised individual with a passion for problem solving with previous experience in managing platforms or working to provide platforms and applications support, then this could be the role for you!
We are looking for a Senior Platform Analyst to join our team where you will support and help manage a wide variety of applications across the Low Code and AI Platforms portfolio. This role primarily focuses on applications built on low-code platforms such as Outsystems, Blue Prism, and similar technologies, as well as our in-house built AI applications. The role adheres to an agreed best practice framework, keeping functional documentation about the Applications updated.
This internal customer-facing role requires excellent communication skills as it will work closely with our Development Teams, build and execute test plans, and lead deployment of functionality into the production environment, including associated internal communications.
Everyday you will...

• Act as liaison between internal stakeholders, development teams, and external vendors to translate user stories and business requirements into actionable technical solutions.
• Ensure familiarity with any new functionality and liaise with stakeholders to ensure they have the tools to perform their functions, documenting any subsequent outcomes.
• Work cross-functionally across multiple departments to scope, plan, and deliver platform enhancements and new projects, ensuring alignment with business goals and compliance requirements.
• Triage, analyse, and resolve application issues, identifying patterns or root causes to proactively reduce incident volume.
• Support continuous improvement by identifying recurring issues or inefficiencies, proposing and delivering technical or process-based solutions.
• Ensure all changes and new deployments follow formal release and change control processes, including CAB preparation.
• Own the documentation of application processes, data flows, and GDPR/information security considerations across all platform applications.

What's in it for you?

• Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful in your career
• Opportunities to enhance your experience and skillset by moving across the global organisation
• Regular events and incentives
• Competitive salary and bonus and benefits including medical aid

Join us and make a difference!
If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is the UK's largest healthcare staffing and solutions partner and specialise in the healthcare, social care, and life sciences industries. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.
We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.
Join us and play a key part of shaping the future of society and improving people's lives!
To thrive in this role, you must have...

• Degree or equivalent qualification in Computer Science, Software Engineering or related field.
• Proven experience in a platform analyst or similar product-focused, cross-functional role.
• Understanding of application lifecycles and basic software development practices.
• Be comfortable working across global teams and time zones
• Experience managing backlog, writing clear user stories, and supporting delivery sprints.
• Knowledge of ITSM tools (e.g., ServiceNow) and incident management best practices.
• Excellent communication and stakeholder engagement skills, with the ability to translate between technical and non-technical audiences.
• Experience working in or managing Low Code platforms (Outsystems, Blue Prism, Power Platform, etc.) or custom AI-based applications.

Employment Equity:
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.