Planner Global Grade 09 Readvertised
Springbok, NC, ZA, South Africa
Job Description
Responsible for all planning, coordinating and controlling of repair, service and maintenance jobs for a team of Service Artisans to comply with Original Equipment Manufacturer (OEM) e.g Caterpillar, Perkins etc. standards and customer requirements
Key Outputs
Planning, Scheduling, and monitoring job progress and work in progress (WIP) by using an appropriate planning system
Planning cost elements on service jobs (Labour, Parts and Bought outs)
Achievement of maximum productivity and profitability
Apply warranty policies and procedures, including service warranty
Issuing or job instructions to and dispatching of artisans (briefing)
Initiation and control of Bought Out requests
Follow up on parts, quotes and service reports
Assist with achievement of Key Performance Indicators (KPI's)
Assist with effective control of cost centre expenses and Work-in-Progress
Apply Warranty policies and procedures, including Warranty decisions and Service Warranty investigations.
Resolve internal and external customer queries
Qualification, Experience and Competencies
Grade 12
Trade certificate (Diesel or Heavy Earthmoving Mechanic) advantageous
Minimum 3 years relevant experience
Computer Literacy (MS Office, SIS, STW / ET, CAT inspect. myCat.com)
SAP knowledge advantageous
Good communication skills and customer relations,
Must be a Team player and be willing to work overtime
Problem Solving Skills and Technical Competence, Rule orientation and Mechanical Reasoning
Verbal and written communication skills
* Understanding the service work order process, Attention to detail, Teamwork
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Job Detail
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Job IdJD1508421
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSpringbok, NC, ZA, South Africa
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EducationNot mentioned