Job Description

JOB BRIEF

Deliver end-to-end outsourced payroll services to a portfolio of clients using PaySpace. Ensure full compliance with South African payroll legislation and internal quality standards, while meeting service-level agreements (SLAs). The role demands a strong technical understanding of PaySpace, excellent client service capabilities, and a proven ability to manage payrolls across multiple industries and pay cycles in a high-volume BPO environment.

RESPONSIBILITIES

Manage and process multiple client payrolls on

PaySpace

, including full monthly, fortnightly, and weekly cycles. Capture and audit all payroll input such as new hires, terminations, variable earnings/deductions, and changes. Ensure the accuracy and timely submission of payroll outputs, including payslips, reports, statutory declarations, and third-party payments. Responsible for disbursement of all payroll EFT / transfers. Manage tax year-end processes, IRP5 reconciliations, and submission via PaySpace and SARS eFiling. Perform reconciliations for payroll accounts and statutory submissions (UIF, PAYE, SDL, COIDA). Ensure clients' compliance with relevant legislation, including BCEA, SARS regulations, and statutory deadlines. Handle client queries effectively, provide support on payroll compliance, and maintain high levels of client satisfaction and retention. Participate in onboarding and transitioning new clients onto the PaySpace platform. Liaise with third parties (SARS, Department of Labour, financial institutions) on client matters. Support internal process improvements and ensure best practices are followed for BPO payroll delivery. Follow up and support resolution of outstanding payroll-related debtors. Obtain SARS directives, where applicable. Handle administration and payroll queries. Responsible for client satisfaction and client retention. Responsible for ensuring all outstanding debtors in respect of payroll portfolio are collected.

QUALIFICATIONS & EXPERIENCE:

Matric + PaySpace Certification (Essential). Diploma/Degree in Payroll Administration, Business Administration, Human Resources, or a related field. 3 + years of payroll experience/administration. Minimum 3 years of full-function payroll experience in a BPO or shared services environment (will be to your advantage). Demonstrated experience using PaySpace to manage multiple client payrolls. Knowledge of multi-country payroll in Africa (advantageous). 3 + years of general payroll experience.

CORE COMPETENCIES & ATTRIBUTES

Behavioural Competencies

Strong client focus with a consulting mindset Effective communication and problem-solving skills Attention to detail and accountability Ability to work under pressure and manage competing deadlines Collaborative and team-oriented

Technical competencies

Sound understanding of SARS legislation and statutory compliance (PAYE, UIF, SDL, COIDA) Must be able to resolve PAYE queries on payslip Good knowledge and understanding of the Basic Conditions of Employment Act Ability to prove calculations on the payslip Advanced knowledge of PaySpace payroll software (multi-company functionality, batch uploads, reporting) Microsoft word, Excel experience * Good knowledge of SARS E@syfile and E-filing