Job Description

JOB BRIEF
Deliver end-to-end outsourced payroll services to a portfolio of clients using PaySpace. Ensure full compliance with South African payroll legislation and internal quality standards, while meeting service-level agreements (SLAs). The role demands a strong technical understanding of PaySpace, excellent client service capabilities, and a proven ability to manage payrolls across multiple industries and pay cycles in a high-volume BPO environment.
RESPONSIBILITIES

• Manage and process multiple client payrolls on PaySpace, including full monthly, fortnightly, and weekly cycles.
• Capture and audit all payroll input such as new hires, terminations, variable earnings/deductions, and changes.
• Ensure the accuracy and timely submission of payroll outputs, including payslips, reports, statutory declarations, and third-party payments.
• Responsible for disbursement of all payroll EFT / transfers.
• Manage tax year-end processes, IRP5 reconciliations, and submission via PaySpace and SARS eFiling.
• Perform reconciliations for payroll accounts and statutory submissions (UIF, PAYE, SDL, COIDA).
• Ensure clients' compliance with relevant legislation, including BCEA, SARS regulations, and statutory deadlines.
• Handle client queries effectively, provide support on payroll compliance, and maintain high levels of client satisfaction and retention.
• Participate in onboarding and transitioning new clients onto the PaySpace platform.
• Liaise with third parties (SARS, Department of Labour, financial institutions) on client matters.
• Support internal process improvements and ensure best practices are followed for BPO payroll delivery.
• Follow up and support resolution of outstanding payroll-related debtors.
• Obtain SARS directives, where applicable.
• Handle administration and payroll queries.
• Responsible for client satisfaction and client retention.
• Responsible for ensuring all outstanding debtors in respect of payroll portfolio are collected.

QUALIFICATIONS & EXPERIENCE:

• Matric + PaySpace Certification (Essential).
• Diploma/Degree in Payroll Administration, Business Administration, Human Resources, or a related field.
• 3 + years of payroll experience/administration.
• Minimum 3 years of full-function payroll experience in a BPO or shared services environment (will be to your advantage).
• Demonstrated experience using PaySpace to manage multiple client payrolls.
• Knowledge of multi-country payroll in Africa (advantageous).
• 3 + years of general payroll experience.

CORE COMPETENCIES & ATTRIBUTES
Behavioural Competencies

• Strong client focus with a consulting mindset
• Effective communication and problem-solving skills
• Attention to detail and accountability
• Ability to work under pressure and manage competing deadlines
• Collaborative and team-oriented

Technical competencies

• Sound understanding of SARS legislation and statutory compliance (PAYE, UIF, SDL, COIDA)
• Must be able to resolve PAYE queries on payslip
• Good knowledge and understanding of the Basic Conditions of Employment Act
• Ability to prove calculations on the payslip
• Advanced knowledge of PaySpace payroll software (multi-company functionality, batch uploads, reporting)
• Microsoft word, Excel experience
• Good knowledge of SARS E@syfile and E-filing