Job Description

Company DescriptionLabourNet is one of the largest Industrial Relations, Human Capital and Payroll Consulting firms in South Africa. The LabourNet Group is currently experiencing tremendous growth and as such we're constantly searching for top talent.We are currently looking for a Payroll Support Consultant to assist clients in implementing efficiencies in their payroll processes, providing support for day-to-day payroll related queries and maintaining a solid relationship with clients.You have the opportunity to improve compliance in this position.
Looking at the challenges the world is facing today LabourNet's purpose has never been more relevant. So, whatever your role, if you share our passion for compliance, you'll be working towards creating a better and fairer future for all.You are responsible for Inclusive of, but not limited to:Client Resolution:

• Understand client system setup and configuration.
• Resolve client queries on products and software, providing effective solutions within SLA.
• Troubleshoot issues in a centralized environment.
• Maintain communication with clients, updating details, and managing incidents.
• Build and maintain professional relationships with key client individuals, supporting actions and junior support consultants when necessary.

Development and Competence:

• Stay updated on system functionality and legislative changes through self-development.
• Keep informed about People Best Practices and legislation.
• Develop competency and skills of the team through learning sessions and knowledge transfer.
• Contribute to internal training efforts and serve as a mentor for other support consultants.
• Ensure alignment with career path requirements.

Product Quality:

• Efficiently book client appointments and obligations, recording interactions accurately and timely.
• Close appointments accurately based on client satisfaction.
• Adhere to SDLC sign-off processes and SLAs, supporting the LabourNet Group product offerings.
• Confirm and ensure correct billing within the client journey if applicable.
• Maintain product quality standards and actively identify and implement process improvements within the support team.

You are part of
Our people are experts in their field, who have a passion for what they do and constantly seek to exceed the expected standard. Our people pride themselves to deliver best practice.Package & Remuneration:Salary: R15 300.00 CTC per month
Benefits: Cell phone, internet, laptop + excellent career growth.Embark on an exciting, rewarding and challenging career move and join LabourNet, a market leader in the HR Management Services sector. If you enjoy rendering work that meet/exceed high standards and want to fast track your career LabourNet is where you want to be!QualificationsYou'll need a customer-first mindset and the following skills to succeed in this role:Qualifications:

• Tertiary Qualification within payroll, tax, software implementation and consultation within the HRIS environment is required.

Experience Required:

• Any experience within the payroll software support channel will be advantageous.
• 2 years' experience within a payroll software environment, understanding payroll-related software and legislation.
• 1 year + experience within a payroll support environment would be advantageous.
• 1-2 years' experience within payroll implementation/configuration would be advantageous.

Additional InformationIn return, we offer youCultureWe pay attention to output rather than time spent, and we offer a flexible working environment.Employer of choiceOur managers believe in putting their people first and are devoted to their growth and development, hence we practice servant leadership (inverted pyramid).FlexibilityYou must look after yourself; you cannot pour from an empty cup, and we prefer work-life integration to work-life balance.PassionBring a sense of purpose to work and depart with a sense of success.How we work at LabourNetGone are the days when you had to sit in traffic to go to work! Our hybrid working approach enables employees and their managers to agree on a working environment that promotes productivity while also allowing them to balance their professional and personal lives. We can now create an office environment wherever we are, while sustaining virtual cooperation between our employees and teams, thanks to technology.Why should you join LabourNet?
It's more than just a job with LabourNet. It's a mission to make our clients compliant by doing meaningful work that focuses on cutting-edge, customer-centric services and technology solutions. Every year, you can help us by facilitating HR best practice, by securing our company's ultimate compliance across the whole employee life cycle! In the end, you've created a profession that no one could have predicted.Who are we?Your Strategic Partner in Human Resource SolutionsOur dedicated team of highly trained and educated consultants are passionate about taking workplace issues and translating them into HR Solutions that are accessible, flexible, affordable, comprehensive, and motivated by the goals and objectives of your business. LabourNet strives to become an extension of your HR department to fulfill your compliance needs, allowing you to keep a relentless focus on core activities.The trusted compliance partner to employers, solving their evolving compliance needs.What do we do?We provide leading compliance solutions through-out South Africa that implement best practices within the businesses we partner with.

LabourNet